At a Glance
- Tasks: Manage HR workflows and provide top-notch support to colleagues in a fast-paced environment.
- Company: Join Lidl, a vibrant retail leader with a focus on teamwork and innovation.
- Benefits: Enjoy 30 days holiday, 10% discount, hybrid working, and a pension scheme.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in HR while enjoying a balanced work/life schedule.
- Qualifications: Experience in HR services, strong communication skills, and attention to detail.
The predicted salary is between 35200 - 44000 £ per year.
£35,200 up to £44,000 per annum | 30 days’ holiday (pro rata) | 10% in-store discount. We are looking for an Officer to join our HR Administration team in a high profile, vibrant, and fast-paced environment. HR Admin is part of the wider HR Services department and is responsible for the delivery of a wide range of employee life cycle activities. Based in our Head Office building in Tolworth you’ll be part of a team of people who thrive in the fast pace of the retail sector. With your conscientious nature, exceptional organisational skills, and impeccable attention to detail you will play a key role in providing excellent customer-focused administrative support to our colleagues. If you thrive in a deadline-oriented, fast-moving environment, this will be an ideal role for you. At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.
What you'll do:
- HR Service Delivery workflow management
- HR Services Inbox and HR Now ticket management
- Tier 2 ticket escalation and processing
- Outbound end-user contact to resolve Tier 2 tickets (calls if required)
- Processing of complex tasks in accordance with HR Service Delivery deadlines, including but not limited to, relocation agreements, salary exceptions, FE3 & FE4 contractual documents (including New Starters), OM Manager Assignments (via PPOME), Colleague Searches
- Training, mentoring and upskilling colleagues on HR Service Delivery policies and processes
- Offering advice, where necessary, to colleagues and managers on HR Service Delivery matters
- Support the operational implementation of local and national HR Service Delivery projects
- Building and maintaining strong and positive stakeholder relationships
- Ensuring the accuracy of all contractual documents and processes in accordance with HR Service Delivery deadlines
What you'll need:
- Proactive and solution-focused individual who will provide a high quality service to colleagues and stakeholders.
- Experience across HR services and systems with in-depth knowledge of HR processes.
- Meticulous attention to detail and the ability to process a high volume of work.
- Solid communication skills with the ability to coach and upskill.
- Ability to uphold a high level of discretion and confidentiality.
- Ability to work under pressure and in line with compliance requirements.
- Confident working independently and as part of a team.
- Experience using SAP in an HR capacity is desirable.
- Process and system focused with a passion for efficiency, simplification and improvement.
- Credibility and ability to manage and build relationships in all business areas and with senior members of the wider HR team.
- Good working knowledge of Google applications like Sheets, Docs and more.
What you'll receive:
- 30 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
- Includes a 10% non-contractual London weighting
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
HR Service Delivery Officer employer: Lidl GB
At Lidl, we pride ourselves on being an exceptional employer, offering a vibrant and fast-paced work environment in our state-of-the-art Head Office in Tolworth. With a hybrid working model, generous benefits including 30 days of holiday, a 10% in-store discount, and opportunities for personal growth and development, we foster a culture of inclusivity and support that empowers our employees to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land HR Service Delivery Officer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role in HR at Lidl.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios. Think about how you would handle specific situations, especially those related to employee lifecycle activities. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Lidl.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our vibrant team.
We think you need these skills to ace HR Service Delivery Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Service Delivery Officer role. Highlight your experience in HR services and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of your organisational skills and attention to detail, as these are key for us at StudySmarter.
Showcase Your Communication Skills:Since solid communication is crucial for this role, make sure to demonstrate your ability to convey information clearly in your application. Whether it's through your CV or cover letter, let us see how you can coach and upskill others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Lidl GB
✨Know Your HR Processes
Make sure you brush up on your knowledge of HR processes and systems. Familiarise yourself with the specific tasks mentioned in the job description, like managing HR Service Delivery workflows and processing complex tasks. This will show that you're proactive and solution-focused, which is exactly what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires exceptional organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks under pressure. Highlight how you maintained accuracy and attention to detail while meeting deadlines, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Abilities
Prepare to discuss how you've effectively communicated with colleagues and stakeholders in previous roles. Think of instances where you coached or mentored others on HR policies. This will illustrate your solid communication skills and ability to build relationships, which are crucial for this position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Practice responding to hypothetical situations related to HR service delivery, such as handling a high volume of Tier 2 tickets or resolving conflicts. This will help you demonstrate your capability to thrive under pressure.
