At a Glance
- Tasks: Lead customer success initiatives and enhance creator experiences post-signup.
- Company: Join Lickd, a dynamic company focused on empowering creators.
- Benefits: Enjoy flexible working hours and a pension scheme.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in the creator community while utilising AI and innovative tools.
- Qualifications: Proven experience in customer success and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Lickd is seeking a Head of Customer Success to enhance the post-signup experience for creators.
In this role, you'll oversee customer success functions through onboarding and retention while actively collaborating with product teams.
Strong analytical skills and a passion for customer advocacy are essential.
We're looking for a candidate with extensive experience in customer success, particularly within fast-paced environments, demonstrating excellence in using AI and Hub Spot.
Benefits include flexible working and a pension scheme.
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We think you need these skills to ace Head of Customer Success — Creator Platform, Remote & AI-Driven in London
Customer Success Management
Onboarding
Retention Strategies
Analytical Skills
Customer Advocacy
Experience in Fast-Paced Environments
AI Proficiency
