Manager-Account Manager in Chalgrove

Lick Me I'm Delicious creates wildly inventive experiences for some of the world's most exciting brands. We deliver around 250 events a year built around 17 original inventions - from liquid nitrogen ice cream to edible helium balloons. We’re looking for an Account Manager to help us convert, grow, and keep the clients who make that possible.

This is a relationship-led sales role at the centre of a fast-moving business. You’ll manage a live pipeline of up to 100 active enquiries at any given time - converting inbound leads into confirmed bookings, maintaining long-term client relationships, and proactively re-engaging accounts who are overdue a reason to come back.

That trust gets built in conversation, so the ability to pick up the phone, ask the right questions, and make an honest recommendation is what this role is really about.

• Opening every new client relationship with a proper conversation before building the quote.
• Keeping a pipeline of up to 100 live enquiries moving without letting quality slip.
• On the account side: maintaining relationships beyond the booking, handing over cleanly to operations once an event is confirmed, and circling back after delivery, especially when things have gone well, to keep the relationship warm and lay the groundwork for the next one.
• There’s also a proactive outreach element. Not cold calling, but re-engaging clients who haven’t booked in a while, or reaching out to accounts who booked at this time last year.

Someone who’s genuinely comfortable on the phone — uses it naturally as part of the process, not as a last resort. You’ll need to be organised enough to hold a large pipeline clearly in your head (and in the CRM), commercially sharp enough to understand the metrics that matter, and resilient enough to keep a consistent standard when it’s busy.

Experience in events, hospitality, experiential, or corporate services would be an advantage. 25 days holiday plus bank holidays. We work hard, we take what we do seriously, and we genuinely enjoy each other’s company, in the office and outside of it. A summer party, a Christmas party and team socials throughout the year. This is a full-time, office-based role in Chalgrove, Oxford, with the option of two days working from home per week.