At a Glance
- Tasks: Deliver outstanding customer service across Bar and Front of House areas.
- Company: Join the vibrant team at Lichfield Garrick Theatre.
- Benefits: Earn £12.71 per hour with flexible casual hours.
- Other info: Perfect for students looking for evening and weekend work.
- Why this job: Be the friendly face that enhances every guest's experience.
- Qualifications: No specific qualifications required, just a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Casual Customer Service Assistant
Overview: Can you be a friendly face behind our incredible Front of House team?
Working across both the Bar and our Front of House areas (including Box Office), you'll be expected to offer outstanding customer service, solve problems swiftly, and ensure that everyone who walks through our doors has a fantastic time with us.
- Bar Staff
- Taking beverage orders from customers or front of house staff and serving drinks as requested in a timely manner.
- Assessing customer preferences and making drink recommendations, including identifying sales opportunities to up sell and cross sell products.
- Providing a positive and friendly guest experience.
- Using the till, card machine and taking cash payments as required.
- Restock and replenish the bar inventory with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware and other accessories.
- Checking identification to verify legal age requirements for all customers.
- Receive, prepare and deliver any interval orders.
- Cleaning the bar, tables, chairs and work area to maintain a sanitary environment.
- Collecting empty glasses from customer tables throughout the shift.
- Organising the bar area to streamline drink preparation and inventory.
- Slicing and preparing fruit garnishes for drinks.
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour.
- Closing down the bar and bringing it back to the required level of cleanliness and set up acceptable for the next event.
- Assisting with deliveries and the associated checks required.
- FOH Staff
- Deal politely and efficiently with members of the public at all times while maintaining high standards of customer service.
- Sell merchandise, programmes and refreshments.
- Assist customers with any seating or ticketing issues.
- Check tickets and supervise an audience during a show.
- Keep up to date with current promotions and new products and make customers aware of offers upselling to customers as appropriate.
- Take card and cash payments and give change as required, ensuring the accuracy of each transaction.
- Liaise with the Duty Manager on the provision of floats, change, stock, till readings, renewal of till rolls etc.
- Maintain the cleanliness of the front of house areas, tables and chairs, toilets, serving counters, glasses and stock cupboards at all times, using the appropriate cleaning materials.
- Empty all waste bins and put recyclables in the correct bins.
- Always adhere to all company policies and procedures and licensing laws.
- Carry out instructions as given by the management team.
- Be familiar with and adhere to all Health & Safety policies and procedures, including Fire Evacuation.
- Comply with company uniform standards at all times when customer facing.
- Litter pick and clean the auditorium at the end of each use.
- Undertake any duties that may reasonably be requested by the Theatre Management.
- Box Office Staff
- Deal politely and efficiently with members of the public at all times while maintaining high standards of customer service.
- Use our ticketing IT software to sell tickets for any upcoming future events.
- Assist customers with any seating or ticketing issues.
- Keep up to date with current promotions and new products and make customers aware of offers upselling to customers as appropriate.
- Take card and cash payments and give change as required, ensuring the accuracy of each transaction.
- Liaise with the Duty Manager on the provision of floats, change, till readings, renewal of till rolls etc.
- Maintain the cleanliness of the front of house areas.
- Ensure all marketing and promotional material within the venue is up to date.
- Always adhere to all company policies and procedures and licensing laws.
- Carry out instructions as given by the management team.
- Other Duties
- Act as an ambassador for Lichfield Garrick, raising awareness of its charitable aims and objectives and enhancing its reputation through exemplary behaviour, conduct and team working.
- Attend meetings and training as required.
- Take all reasonable measures to follow all Health and Safety policies, procedures and appropriate legislation as applicable, including personal accountability for the safety of self and others at all times.
- Perform any other reasonable duties that may be assigned by the Manager in addition to those shown above.
- Salary £12.71 per hour
- Working pattern: Casual hours to include evenings, bank holidays and weekends
Casual Customer Service Assistant (Casual Fixed Term) in Lichfield employer: Lichfieldgarrick
Lichfieldgarrick is an exceptional employer that values its team members, offering a vibrant work culture where creativity and collaboration thrive. With opportunities for professional growth and development in the heart of Lichfield, employees enjoy flexible working hours and the chance to engage with the community through diverse events. Join us to be part of a dynamic environment that prioritises safety and excellence in every performance.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Service Assistant (Casual Fixed Term) in Lichfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lichfieldgarrick and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lichfieldgarrick and let us see your personality shine through!
We think you need these skills to ace Casual Customer Service Assistant (Casual Fixed Term) in Lichfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lichfieldgarrick.
Get Familiar with Our Brand:Before applying, take some time to learn about Lichfieldgarrick and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lichfieldgarrick
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lichfieldgarrick.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lichfieldgarrick will surely appreciate.
