Lichfield District Council is seeking a confident Triage Advisor to join our Customer Service team. You will be the first point of contact for a wide range of council enquiries, handling telephone, face-to-face, online, email and correspondence.
You will record interactions accurately, provide clear information, take payments, assist with basic forms and pass complex issues to specialists. Experience in local government or CRM tools is an advantage.
#J-18808-Ljbffr
Customer Triage Specialist - Local Government in Lichfield employer: Lichfield District Council
Lichfield District Council is an exceptional employer, offering a unique opportunity to shape the future of housing management in a supportive and innovative environment. With a commitment to professional growth, hybrid working options, and modern office facilities, employees can thrive while making a meaningful impact in the community. Join us in this exciting chapter as we build a compliant and customer-focused housing service from the ground up.
Contact Details:
Lichfield District Council Recruitment Team
