At a Glance
- Tasks: Support the council in managing revenues and benefits, ensuring compliance and quality.
- Company: Join Lichfield District Council, a vibrant local authority in the Heart of England.
- Benefits: Enjoy hybrid working, generous leave, private healthcare, and more perks.
- Other info: Be part of a supportive team dedicated to equality and diversity.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in revenues and benefits, strong analytical skills, and excellent communication.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Revenues and Benefits Compliance and Quality Officer to support within a generically focussed Revenues and Benefits team with the responsibility for delivering the following key functions: Council Tax, Non-Domestic Rating and BIDS, billing, collection, and enforcement. Assessment and administration of Housing Benefit (HB) and Local Council Tax Support (LCTS).
Responsibilities
- Represent the Council at Magistrates, County Court, Valuation Tribunal, and Tribunal Service hearings.
- Prepare and present court papers, evidence, and reports for legal proceedings.
- Handle disputes, appeals, and complaints, and support responses to MP correspondence and Freedom of Information requests.
- Support the preparation of subsidy estimates and final claims, ensuring maximum subsidy recovery.
- Review policies, procedures, and performance to identify and assist in implementing improvements.
- Process Direct Debit transmissions, refunds, and cash reconciliations.
- Resolve complex queries from residents, businesses, and internal departments by phone, letter, email, or in person.
- Assist with annual billing and year-end procedures for Council Tax, Business Rates, and BIDs.
- Support system administration of NEC and Enterprise software, ensuring accurate reporting and issue escalation.
Requirements
- Advanced knowledge of Housing Benefit Legislation and Local Council Tax Support Legislation.
- Advanced knowledge of the Local Government Finance Act 1988 and 1992, the Council Tax (Administration and Enforcement) Regulations 1992 and the Non-Domestic Rating (Collection and Enforcement) (Local Lists) Regulations 1989 and associated case law.
- Knowledge of welfare benefits including subsidy.
- Working knowledge of a Revenues and Benefits System; experience working with Revenues and Benefits systems.
- Strong analytical and IT skills, with the ability to manage complex information accurately.
- Excellent written and verbal communication skills.
- Confidence handling challenging situations and representing the Council in formal settings.
- A full driving licence and access to a vehicle.
Company
We are Lichfield District Council, a local authority in the Heart of England that provides local services to over 100,000 residents. Our District is a beautiful place to live and work, with its historic city centre which has the impressive Lichfield Cathedral and is the birthplace of Samuel Johnson. Our organisation is ambitious, innovative, and highly driven to be the best in all that we do.
Benefits
- Friendly and supportive environment underpinned by our values.
- Hybrid working including flexibility around working patterns.
- Local government pension – with the scheme you get Life cover – 3 times your salary as a lump sum if you die in service.
- Generous annual leave.
- Private health care – after your 6 months' probation.
- Free onsite parking.
- Discounted gym membership.
- Fantastic modern offices with complementary refreshments.
- Plus, more.
Food TechnicianNext in Lichfield employer: Lichfield District Council
Lichfield District Council is an excellent employer, offering a supportive and friendly work environment that values equality and diversity. With a commitment to employee growth, we provide hybrid working options, generous annual leave, and access to private healthcare after probation, all while serving a vibrant community in the beautiful cathedral city of Lichfield. Join us to make a meaningful impact while enjoying modern offices and a range of employee benefits.
Contact Details:
Lichfield District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food TechnicianNext in Lichfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Lichfield District Council.
We think you need these skills to ace Food TechnicianNext in Lichfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the key functions mentioned in the job description. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant skills!
Show Off Your Communication Skills:Since excellent written communication is a must for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to handle complex information accurately – it’s a big part of what we do!
Highlight Relevant Experience:If you've got experience with Housing Benefit legislation or working with Revenues and Benefits systems, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our organisation there!
How to prepare for a job interview at Lichfield District Council
✨Know Your Legislation
Make sure you brush up on the Housing Benefit and Local Council Tax Support legislation, as well as the Local Government Finance Acts. Being able to discuss these confidently will show that you're not just familiar with the role but also understand the legal framework behind it.
✨Prepare for Court Scenarios
Since you'll be representing the Council in formal settings, think about potential court scenarios you might face. Prepare examples of how you've handled disputes or complaints in the past, and be ready to discuss your approach to presenting evidence and reports.
✨Showcase Your Analytical Skills
Highlight your analytical and IT skills during the interview. Be prepared to discuss specific instances where you've managed complex information or resolved intricate queries. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Emphasise Communication Skills
Excellent written and verbal communication is key in this role. Think of examples where you've successfully communicated with residents, businesses, or internal departments. Show that you can handle challenging situations with confidence and clarity.
