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For Companies At a Glance
- Tasks: Conduct qualitative interviews and analyse AI-generated insights on training experiences.
- Company: Join a pioneering AI-focused startup in Cambridge, UK.
- Benefits: Flexible remote work, competitive day rate, and potential for future projects.
- Why this job: Shape an innovative AI research tool and influence its development.
- Qualifications: Experience in qualitative research and strong analytical skills.
- Other info: Collaborative environment valuing curiosity and initiative.
The predicted salary is between 36000 - 60000 £ per year.
Making sure AI works for you, not you for AI. Lichen AI gives companies the tools and experiences needed to reimagine their own business processes around the people who power them, and unlock the real value of AI for their operations. We’re a 3-person, early stage founding team based in Cambridge UK. By bringing together scalable approaches from human-centred interaction design, product management, and tech strategy, we help organisations uncover the tacit knowledge and cultural insight within their teams, to build AI systems that enhance rather than erase that depth. Our agentic platform helps companies understand their teams through AI-powered interviews, then turns those insights into actionable strategy.
The Role
We are seeking a detail-oriented Research Analyst to join a project exploring how professional services associates experience and evaluate their training. The project uses a newly developed AI interviewing tool to conduct structured qualitative interviews and responses will be automatically analysed and synthesised across participants. This is a unique opportunity to work at the intersection of qualitative research and emerging AI technology.
What you'll do
- Review and internalise the research brief to develop a thorough understanding of the study’s objectives, target audience, and key lines of enquiry.
- Configure and manage the AI interviewing tool to conduct qualitative interviews with associates about their training experiences, development needs, and perceptions of training effectiveness.
- Monitor live AI-led interviews to ensure quality, relevance, and appropriate depth of questioning; flag any issues with interview flow or participant experience.
- Conduct independent qualitative analysis of interview transcripts to validate and quality-assure the AI-generated outputs, identifying themes, patterns, and insights.
- Compare AI-produced analysis against your own findings to assess accuracy, completeness, and nuance, documenting discrepancies and areas for improvement.
- Act as the primary liaison between the research team and the technical development team, providing structured, actionable feedback on tool performance, usability, and output quality.
- Proactively test new features and iterations of the AI tool, troubleshoot issues, and contribute to refining the platform through detailed bug reports and enhancement suggestions.
- Contribute to final reporting and presentation of research findings to stakeholders.
What We're Looking For
We are hoping for candidates with a combination of the following skills, you don’t need to have experience in all the items below to apply. We know that great candidates come from diverse backgrounds and experiences.
- Experience in qualitative research methods, including thematic analysis for synthesis of interview data.
- Strong analytical and critical thinking skills with the ability to evaluate whether AI-generated insights accurately reflect source material.
- Excellent attention to detail and a commitment to research rigour.
- Comfortable working with new and evolving technology; a willingness to learn, experiment, and adapt to an AI tool that is still in development.
- Clear and constructive communication skills, with the ability to articulate technical feedback to a development team in a structured and solution-oriented manner.
- An interest in or familiarity with the legal and professional services sector.
- Prior experience with AI tools, research platforms and user acceptance testing.
The chance to shape a novel AI research tool from the ground up and directly influence its development. Exposure to cutting-edge applications of AI in qualitative research. A collaborative, innovative working environment that values curiosity and initiative.
We'd love to hear about your experience and what draws you to this work - even if you don't meet all the criteria above.
Location
UK-based available to be in London and Cambridge but happy to be remote most of the contract.
Employment type
2 month contract with an industry day rate starting early March. We expect variable days a week needed as the intensity of the project ramps up and then ramps down. Potential to stay working with LichenAI on other projects.
How to Apply
Email hello@lichenai.co with:
- Your CV or LinkedIn
- A paragraph on why this role interests you and the skills you bring to it
- Answer to the question: After analysing interviews, what would make an insight about training ‘actionable’ rather than interesting?
Research Analyst – AI-Powered Professional Services Training Study in Cambridge employer: Lichen AI
Contact Detail:
Lichen AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Analyst – AI-Powered Professional Services Training Study in Cambridge
✨Tip Number 1
Get to know the company inside out! Before your interview, dive deep into Lichen AI's mission and values. Understanding how they reimagine business processes with AI will help you connect your skills to their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to qualitative research and AI tools. This will not only boost your confidence but also help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you would validate AI-generated insights against your own findings. This is a key part of the role, so demonstrating your critical thinking will set you apart.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the AI interviewing tool and its development. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Research Analyst – AI-Powered Professional Services Training Study in Cambridge
Some tips for your application 🫡
Understand the Brief: Before you start writing, make sure you really get what the role is about. Dive into the job description and understand the objectives and key lines of enquiry. This will help you tailor your application to show how you fit perfectly with what we’re looking for.
Showcase Your Skills: When you write your paragraph on why this role interests you, don’t just list your skills. Instead, weave in examples from your experience that demonstrate how you’ve used those skills in real situations. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your CV and cover letter clear and to the point. Use bullet points where possible to highlight your achievements and skills. Remember, we’re looking for attention to detail, so make sure there are no typos or errors in your application.
Engage with the Question: Don’t skip the question about making insights actionable! Take your time to think it through and provide a thoughtful response. This is your chance to show us your analytical thinking and how you approach qualitative research, so make it count!
How to prepare for a job interview at Lichen AI
✨Know Your Research Brief Inside Out
Before the interview, make sure you thoroughly review and internalise the research brief. Understand the study’s objectives, target audience, and key lines of enquiry so you can speak confidently about how your skills align with their needs.
✨Familiarise Yourself with AI Tools
Since the role involves working with an AI interviewing tool, take some time to familiarise yourself with similar technologies. Show enthusiasm for learning and adapting to new tools, as this will demonstrate your willingness to embrace innovation.
✨Prepare for Qualitative Analysis Questions
Expect questions around qualitative research methods and thematic analysis. Brush up on your analytical skills and be ready to discuss how you would validate AI-generated insights against source material, showcasing your critical thinking abilities.
✨Communicate Clearly and Constructively
During the interview, practice clear and constructive communication. Be prepared to articulate how you would provide feedback to a development team, focusing on structured and solution-oriented approaches. This will highlight your collaborative spirit and problem-solving mindset.