At a Glance
- Tasks: Supervise library services and ensure high standards for the community.
- Company: Join a vibrant library team dedicated to learning and culture.
- Benefits: Flexible hours, community engagement, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: A levels or equivalent, plus experience in customer service and team management.
The predicted salary is between 28800 - 43200 € per year.
Under the direction of the Line Manager to supervise the service points on a day-to-day basis and provide direct services to the public; to assist in the development of the service to meet the learning, information, leisure and cultural needs of the local community.
Responsibilities
- Ensure that all services are provided to consistently high standards and comply with current library policy and procedures.
- Under the direction of the relevant Officers ensure that the service is developed effectively for all client groups in the community.
- Under the direction of the appropriate officer ensure that clients have access to a suitable range of resources which meets their needs in line with the stock policy.
- Supervise the day to day delivery and routine procedures of client-focused library services in the areas of learning, information, leisure and culture.
- Ensure that statistics and file systems are maintained as required.
- Assist the appropriate Officer/s in promoting and marketing the library as the hub of learning, information, leisure and culture in the local community.
- Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.
- Manage, supervise and appraise the senior library assistant/s, library assistants and ancillary staff at the service point.
- Ensure the service point functions effectively by operating the timetable and duty rota.
- Ensure time-sheets are completed and returned accurately and on time.
- Lead and motivate staff to encourage maximum performance and provide appropriate opportunities for communication.
- Supervise staff to ensure consistently high standards are maintained.
- Assist relevant officers in identifying the training needs of staff and provide on site refresher and induction training for library assistants on routine aspects of branch library work in line with library service policies.
- Maintain current awareness on library matters through reading the relevant literature and attendance and participation in relevant courses, conferences/etc. in compliance with Libraries NI Staff Development Policy, including Staff Appraisal.
- Ensure the routine maintenance of library premises, maintain files and records as required and refer any problems which cannot be dealt with locally to the appropriate officer.
- Ensure that appropriate action is taken to comply with Health and Safety requirements for the benefit of staff and clients. Notify the appropriate officer of any major issues promptly.
- Ensure that financial procedures and record keeping are adhered to.
- Supervise all clerical/electronic functions at the service point.
- Ensure adequate stationery and cleaning supplies for the service point from administration Department on a regular basis.
- Where appropriate, act as duty officer while on the premises and ensure that a duty officer rota is in place for all hours when the library is open to the public.
- Ensure that a booking system for facilities used by community groups is in place.
- Ensure that all equipment is handled with care, maintained according to Libraries NI policy, properly secured and that the service point inventory is accurate and up-to-date.
- Ensure that library guiding, signage and publicity materials are well maintained and replaced as required.
- Ensure that the library is cleaned to a satisfactory standard and notify appropriate officer of cleaning problems.
- Ensure that the library environment is safe, comfortable and welcoming for clients.
- Any other duties relevant to the grade as required by the Director’s or his/her designated officer from time to time.
Skills and Qualifications
- A minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ experience working with the public in a customer focused environment within the last five years OR a minimum of three years’ experience, working with the public in a customer focused environment within the last six years.
- Experience of contributing to the promotion and delivery of front line customer services to a diverse range of people.
- Experience of using current Information Communication Technology (ICT) systems/applications in a work context.
- Experience of working in partnership OR collaboration with internal and/or external customers.
- Experience of working effectively within a team environment to meet organisational goals/objectives.
- Have no criminal record which would prevent working with children and/or adults at risk.
- Experience of managing staff.
- Experience of working in a public, academic or specialist library.
Further Information
Location: Ardoyne Library, Belfast. Ability to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business need.
Branch Library Manager in Belfast employer: Libraries NI
As a Branch Library Manager at Ardoyne Library in Belfast, you will be part of a vibrant community-focused environment that prioritises learning, culture, and public service. Our commitment to employee development is reflected in our supportive work culture, offering training opportunities and a collaborative atmosphere where your contributions are valued. Join us to make a meaningful impact while enjoying the benefits of a flexible schedule and a welcoming workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Library Manager in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the library sector. Attend local events, join online forums, and don’t be shy about reaching out to current library managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for libraries! When you get the chance to chat with potential employers, share your ideas on how to enhance community engagement or improve library services. This will demonstrate your commitment and creativity, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the library’s current projects and challenges. Bring your A-game by suggesting solutions or improvements during the interview. This shows you’re proactive and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and follow up if needed.
We think you need these skills to ace Branch Library Manager in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Branch Library Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role is all about providing top-notch service to the public, share specific examples of your customer service experience. We want to see how you've made a difference in previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Libraries NI
✨Know Your Library Policies
Familiarise yourself with the current library policies and procedures. This will not only show your commitment to the role but also help you answer questions about how you would handle specific situations in line with those policies.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully managed customer interactions in the past. Think about times when you resolved complaints or improved service delivery, as this is crucial for a Branch Library Manager.
✨Showcase Team Leadership Experience
Be ready to discuss your experience in managing and motivating staff. Highlight any training or development initiatives you've led, as well as how you fostered a positive team environment.
✨Engage with Community Needs
Research the local community and think about how the library can meet their learning, information, leisure, and cultural needs. Be prepared to share your ideas on promoting the library as a community hub during the interview.
