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- Tasks: Register service calls, handle customer enquiries, and allocate work to engineers.
- Company: Join a forward-thinking recruitment agency with a passion for connecting talent.
- Benefits: Competitive salary, market-leading pension scheme, and generous holiday allowance.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Strong organisational skills and a knack for customer communication.
- Other info: Office-based role with free parking and Monday to Friday working hours.
The predicted salary is between 30000 - 42000 £ per year.
My Client based in Kings Lynn is looking for a Service Administrator to join their team. This role will be mainly registering service calls and dealing with all customer enquiries as well as allocating work to Engineers.
Day to day responsibilities of the Service Administrator include:
- Cost and complete engineers worksheet on completion of service call.
- Process incoming invoices – checking rates/Warranty.
- Raising invoices for chargeable work.
- Checking Monitors.
- Assisting with Accrual.
- Supporting Call Handlers.
- Recovery of chargeable warranty costs.
- Cross charging costs where appropriate.
- Update on a daily basis customer Portals with invoice information.
- Adding engineer’s worksheets to Siclops.
- Register service calls/emails.
- Allocate and distribute fosters engineers work.
- Allocate service calls to service partners.
- Order parts and issue quotes for repair work.
- Confirming parts on site.
- Checking Engineers Schedules to ensure they have work.
For the Service Administrator position my client is offering a basic Salary as well as additional company benefits, including a market leading pension scheme and holiday allowance. The working hours for the Service Administrator is Monday to Friday, 8.30am till 17.00pm. Please note the Service Administrator role is office based. Free parking on site.
Service Administrator employer: LIBRA RECRUITMENT
Contact Detail:
LIBRA RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Service Administrator. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Service Administrator, you'll be dealing with customer enquiries and engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight relevant experience, especially in customer service and administration tasks, so we can see how you fit into our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional!
Be Clear and Concise: When filling out your application, be clear and concise. We appreciate straightforward answers that get to the point, especially when it comes to your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LIBRA RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like registering service calls, processing invoices, and allocating work to engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully handled customer enquiries or managed administrative tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your skills effectively and show how you can add value to the team.
✨Show Your Team Spirit
As a Service Administrator, you'll be working closely with engineers and call handlers. Highlight your ability to collaborate and support others during the interview. Share examples of how you've worked as part of a team in previous roles, and express your enthusiasm for contributing to a positive work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in the role. This shows your interest in the position and helps you determine if it's the right fit for you.
