At a Glance
- Tasks: Lead a busy service desk while resolving complex technical issues and mentoring engineers.
- Company: Libra Recruitment, a forward-thinking independent agency.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Rotational on-call work and excellent career growth opportunities.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Strong IT experience with Microsoft 365, Azure, and team leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for an enthusiastic, hands-on IT professional to lead by example on a busy service desk.
You will combine Tier 3 technical support with day-to-day team leadership, helping engineers develop while ensuring tickets, service levels and customer expectations are managed effectively.
Make your application after reading the following skill and qualification requirements for this position.
You will spend most of your time resolving complex technical issues remotely and on site, while supporting workload planning, ticket progression and continual service improvement.
You will coach Tier 2 engineers, share knowledge and foster a positive, accountable and customer-focused culture.
Key Responsibilities of the Service Desk Team Lead
- Deliver Tier 3 support across Microsoft cloud, server, desktop and networking environments.
- Coordinate workloads, ticket dispatch and scheduling to meet customer SLAs.
- Mentor engineers through coaching, feedback, training and knowledge sharing.
- Manage incidents and site outages, keeping customers and stakeholders informed.
- Plan and deliver server, cloud, networking and cyber security projects.
- Maintain backups, monitoring, patching, documentation and disaster recovery processes.
- Support service improvement, recruitment, onboarding and team performance activities.
To be Considered for the Service Deak Team Lead role you must have
- Strong experience with Microsoft 365, Azure, Entra ID, Exchange, Intune and Share Point.
- Hands-on knowledge of Windows Server and desktop environments, Active Directory, networking and VLAN troubleshooting.
- Experience with VMware, Hyper-V, cloud migrations and remote or on-site support for Windows and Mac devices.
- Previous team lead, shift lead or duty manager experience within an IT department or MSP.
- Excellent customer communication, problem-solving, organisation and project-management skills.
- Experience with RMM tools, firewalls and security systems.
Desirable Experience for the Service Desk Team Lead role
Watch Guard, Halo, N-able N-central, Vo IP, Microsoft SQL Server and ITIL experience would be advantageous.
- Important Details
- A full driving licence is essential.
- Rotational weekday and weekend on-call work is required and scheduled in advance.
Our vision here at Libra Recruitment is to be the recruiter of choice for both our clients and our candidates.
We are forward thinking, passionate and consultative in our approach to recruitment.
We have the skills and experience to deliver a professional, tailored and friendly service.
Libra Recruitment is an independent agency that focuses on permanent and fixed term recruitment specialising in HR, Sales, Marketing, Office support & Finance. xsabvtc
We receive a high volume of applications and are not able to respond to every application we receive.
If you haven’t heard from us within 7 days, please note your application hasn’t been successful on this occasion
Service Desk Team Lead/Tier 3 Engineer in King's Lynn employer: LIBRA RECRUITMENT
Joining our team as a Vehicle Technician in Spalding offers you the chance to work in a dynamic and supportive environment where your skills will be valued and developed. We prioritise employee growth through ongoing training and access to the latest technology, ensuring you stay at the forefront of the automotive industry. With competitive salaries and a commitment to achieving industry-leading standards, we provide a rewarding workplace that fosters collaboration and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead/Tier 3 Engineer in King's Lynn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LIBRA RECRUITMENT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LIBRA RECRUITMENT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LIBRA RECRUITMENT!
✨Direct Apply to LIBRA RECRUITMENT
Let's not forget to apply directly through the LIBRA RECRUITMENT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Team Lead/Tier 3 Engineer in King's Lynn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LIBRA RECRUITMENT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LIBRA RECRUITMENT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LIBRA RECRUITMENT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
