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- Tasks: Deliver top-notch customer service and support sales in a dynamic environment.
- Company: Join Libra, a leading designer of handcrafted furniture with a strong reputation.
- Benefits: Enjoy 24 days holiday, full training, and a supportive team atmosphere.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and a passion for sales are essential.
- Other info: Opportunity to grow in a fast-paced, energetic sales environment.
The predicted salary is between 24000 - 36000 £ per year.
Established in 1972, Libra is one of the UK’s leading designers and wholesale suppliers of beautifully handcrafted furniture, lighting and decorative accessories for retail and contract interiors. Based in Newmarket, we are a design-led business with a strong reputation for quality, service and long-term customer relationships.
We are looking for a Customer Service Co-Ordinator (CSC) to join our customer service and sales team. This role is focused on delivering excellent customer service, supporting sales activity and building strong relationships with our customer base in a fast-paced, collaborative environment.
The RoleAs a CSC you will be a key point of contact for our customers, handling enquiries, supporting sales activity and ensuring a smooth, professional experience from first contact through to order completion. This is a target-driven role suited to someone who enjoys working in a dynamic environment, has strong attention to detail and is motivated by sales performance and customer satisfaction.
Key Responsibilities- Act as the main point of contact for customers via phone and email
- Understand customer requirements and deliver a high level of sales and customer service
- Build and maintain strong relationships with customers, encouraging repeat business
- Work towards individual and team sales targets
- Support lead follow-ups and proactive sales activity
- Work closely with colleagues and management to ensure consistent service standards
- Accurately manage customer information using internal databases
- Handle confidential and financial information with professionalism and discretion
- Contribute positively to a fast-paced, energetic sales environment
You will be confident, organised and commercially minded, with a positive attitude and a natural ability to build rapport with customers.
- A positive, proactive attitude with a motivation for sales
- Strong communication skills and confidence dealing with customers
- Ability to meet and exceed sales targets
- Calm and diplomatic under pressure
- Strong Microsoft Office skills, with intermediate Excel ability
- Experience using databases and CRM/CMS systems
- A supportive, team-focused working environment
- Full sales and product training
- 24 days holiday
- Opportunity to support Libra at industry exhibitions
Customer Service Representative in Newmarket employer: Libra Interiors
Contact Detail:
Libra Interiors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newmarket
✨Tip Number 1
Get to know the company inside out! Research Libra's products and values so you can chat confidently about how you can contribute to their customer service goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for customers, role-play common scenarios with a friend or family member. This will help you feel more at ease when handling enquiries and building those all-important relationships.
✨Tip Number 3
Show off your sales motivation! Prepare examples of how you've met or exceeded targets in the past. This will demonstrate your drive and ability to thrive in a target-driven environment, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Libra!
We think you need these skills to ace Customer Service Representative in Newmarket
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled enquiries and built relationships with customers in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Service Co-Ordinator. Mention how your skills align with our focus on delivering excellent customer service and supporting sales activity.
Be Professional and Personable: Remember, you’ll be the main point of contact for our customers. Your written application should reflect a professional yet friendly tone. Show us your personality while maintaining professionalism – we love a good balance!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Libra Interiors
✨Know Your Stuff
Before the interview, make sure you understand Libra's products and services. Familiarise yourself with their handcrafted furniture and lighting. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable handling enquiries.
✨Demonstrate Your Sales Savvy
Prepare examples of how you've successfully met sales targets in the past. Think about specific situations where you built strong customer relationships or turned a difficult situation into a positive outcome. This will highlight your motivation for sales performance.
✨Be Ready for Team Dynamics
Since this role involves working closely with colleagues, be prepared to discuss how you contribute to a team environment. Share experiences where you collaborated effectively or supported your teammates to achieve common goals.