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- Tasks: Coordinate and schedule tasks while managing customer relationships in a dynamic environment.
- Company: Join Liberty, a leading Heating and Compliance firm dedicated to customer satisfaction and community impact.
- Benefits: Enjoy a competitive salary, 23 days annual leave, pension scheme, and wellness perks.
- Why this job: Be part of a supportive team that values diversity and invests in your professional growth.
- Qualifications: Good education, call handling experience, and strong communication skills are essential.
- Other info: Liberty is a real living wage employer committed to equal opportunities.
The predicted salary is between 22000 - 29000 £ per year.
Liberty has an exciting opportunity for an enthusiastic and engaging Work Coordinator to join our team, based in Leeds. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £26,208 per annum plus excellent benefits! We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.
Responsibilities for the Work Coordinator role are:
- Prioritising and scheduling backfill and reinstatement tasks
- Rescheduling jobs that fall out of programme
- Help us manage contract requirements for a range of jobs
- Handling calls, scheduling a range of works
- Validating each job to ensure the required information is available
- Managing the customer and client relationships
- Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
- Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales
What we are looking for in our ideal Work Coordinator:
- Good level of education
- Previous call handling/scheduling experience
- Ability to operate a computerised data base system
- Good knowledge of office working systems
- Excellent communication skills
- Ability to work independently and as part of a team
- Demonstrate strong analytical skills and the ability to manage change
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- 23 days Annual Leave, plus Bank Holidays
- Cycle to Work scheme
- Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
- YuLife, includes: Life Insurance/Death in service benefit – 2x annual salary value
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check
- Nutrition consultations
- Online fitness program
- YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
- Free will writing
- Reward scheme for healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/rewards.
- Exclusive membership and wellbeing product discounts
- Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Liberty is a real living wage employer. Please note, only candidates who have the right to work in the UK will be considered for this role. As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Work Coordinator, click “apply” below – we want to hear from you! Closing date for applications is the 8th May 2025 (we do however reserve the right to close this vacancy earlier depending on number of applications received).
Work Coordinator in Leeds employer: Liberty.
Contact Detail:
Liberty. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work Coordinator in Leeds
✨Tip Number 1
Familiarise yourself with the heating and compliance industry. Understanding the basics of gas installation and maintenance will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your scheduling and call handling skills. Since the role involves managing multiple tasks and communicating with clients, demonstrating your ability to handle these efficiently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Liberty values strong communication skills, so having specific instances ready to discuss can highlight your suitability for the Work Coordinator position.
✨Tip Number 4
Research Liberty's values and culture. Aligning your personal values with those of the company can be a great way to demonstrate that you're a good fit for their team during the interview process.
We think you need these skills to ace Work Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call handling and scheduling. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Work Coordinator position.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to manage customer relationships and work effectively within a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Liberty.
✨Research Liberty's Values
Before your interview, take some time to understand Liberty's core values: Passion, Openness, Respect, and Trust. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these qualities in previous roles.
✨Showcase Your Scheduling Experience
Since the role involves prioritising and scheduling tasks, be ready to share specific examples from your past experiences where you successfully managed schedules or handled call operations. Highlight any software or systems you used to streamline these processes.
✨Demonstrate Communication Skills
Excellent communication is key for a Work Coordinator. Practice articulating your thoughts clearly and concisely. You might also want to prepare for situational questions that assess your ability to manage customer relationships and resolve conflicts effectively.
✨Prepare for Regulatory Questions
Given the importance of compliance in this role, brush up on relevant regulations and standards in the heating and compliance sector. Be ready to discuss how you would ensure that all regulatory information is updated and logged accurately in real-time.
