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- Tasks: Liaise with clients and tenants to ensure a high-quality service and improve customer experience.
- Company: Join Liberty, an innovative construction firm dedicated to community impact.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and 23 days holiday.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: NVQ Level 2 or equivalent, customer service experience, and a valid driver's license.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Knowsley, Merseyside. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Excellent Benefits
We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with. We\’re proud to employ the most talented, driven individuals within the property services sector.
Responsibilities for this Tenant Liaison Officer will include:
Provide a high-quality service by liaising between the client, tenant & Liberty staff
Understanding tenant requirements
Support the reduction in complaints
Support customers, particularly any vulnerable customers
Manage client relationships to engage on access procedures, installation programmes and community engagement
Support the wider Liberty team in managing customers and improving customer experience
Engagement with field and work planning teams
Ensure all customer details on all systems are accurate to keep clients updated
What we are looking for in our ideal Tenant Liaison Officer:
NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver\’s license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload.
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- 23 Days Holiday Entitlement plus Bank Holidays
- Death in Service Payment
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy.
As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click \”apply\” below – we want to hear from you
Closing date: 27th November 2025 (we reserve the right to close this vacancy earlier depending on number of applications).
Tenant Liaison Officer employer: Liberty
Contact Detail:
Liberty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research Liberty's values and services so you can chat confidently about how you fit into their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and tenant liaison. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant Liaison Officer role. Highlight your customer service experience and any relevant qualifications, like your NVQ Level 2 or GCSEs in Maths and English. We want to see how you fit into our team!
Showcase Your Skills: Don’t forget to mention your analytical skills and ability to manage change. Use examples from your past experiences to demonstrate how you've successfully supported customers, especially in a social housing environment. This will help us see your potential!
Be Personable: As a Tenant Liaison Officer, empathy is key! Share a bit about your approach to understanding and supporting diverse customer needs. We love candidates who can connect with people and make a positive impact in their communities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our fantastic team at Liberty!
How to prepare for a job interview at Liberty
✨Know Your Stuff
Before the interview, make sure you understand Liberty's mission and values. Familiarise yourself with their services, especially in customer service within social housing. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Tenant Liaison Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable customers or resolved complaints. This will highlight your ability to connect with tenants and manage relationships effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Think of specific scenarios where you had to manage client relationships or improve customer experience, and be ready to discuss these in detail.
✨Dress the Part
While it’s important to be comfortable, remember that first impressions count. Dress smartly to convey professionalism. This shows that you respect the opportunity and are serious about joining Liberty's team.
