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- Tasks: Lead a dynamic team in delivering top-notch service, repairs, and installations.
- Company: Join Liberty, a diverse team dedicated to community impact and personal growth.
- Benefits: Enjoy hybrid working, 25 days leave, health support, and ongoing training.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: City & Guilds or NVQ Level 2, full UK driving license, and customer service experience required.
- Other info: Apply by 14th August 2025; early closure possible due to high demand.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty\’s subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through Supervisors, manage technical standards Ensure effective supervision and control of all work carried out Prepare valuations, agreement of variations and billing for all completed work Effectively monitoring contracts throughout the contract period Assist in the development of performance management What We Need from You. City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline A full UK driving license Flexibility and a positive attitude towards varied work and schedules Excellent customer service skills with experience working with the public A solid understanding of gas legislation and regulations Strong knowledge of Health & Safety practices and working to best standards Ability to manage your time and workload independently Contract supervision experience, preferably within the social housing sector covering service, repair and installations Why Liberty? We\’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you! Closing Date: 14th August 2025 (We may close early due to high demand) TPBN1_UKTJ
Service Delivery Manager employer: Liberty
Contact Detail:
Liberty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network with professionals in the service delivery and management sectors. Attend industry events or join relevant online forums to connect with others who may have insights or opportunities related to the role.
✨Tip Number 2
Research Liberty's values and recent projects. Understanding their mission and how they operate will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing multi-disciplinary teams. Be ready to share specific examples of how you've successfully led teams in service delivery, repair, and installation projects.
✨Tip Number 4
Familiarise yourself with current gas legislation and health & safety practices. Being knowledgeable about these areas will not only boost your confidence but also show your commitment to maintaining high standards in service delivery.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management, particularly in the social housing sector. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage multi-disciplinary teams.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Use specific examples from your past roles to illustrate how you meet the requirements, such as managing contracts or ensuring compliance with health and safety regulations.
Highlight Relevant Qualifications: Clearly list your qualifications, such as City & Guilds or NVQ Level 2, and any additional training related to gas legislation and health and safety practices. This will show that you have the necessary technical knowledge for the role.
Showcase Your Customer Service Skills: Since excellent customer service is crucial for this role, include examples of how you've successfully interacted with clients or the public in previous positions. This can help demonstrate your ability to maintain high-quality service delivery.
How to prepare for a job interview at Liberty
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed multi-disciplinary teams in the past.
✨Demonstrate Your Technical Knowledge
Make sure you have a solid understanding of gas legislation and health & safety practices. Be ready to answer technical questions and explain how you ensure compliance in your previous roles.
✨Highlight Customer Service Experience
Excellent customer service skills are crucial for this role. Share specific instances where you've gone above and beyond to meet client needs or resolve issues, especially in a public-facing environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in contract supervision and how you managed them, as this will demonstrate your capability to handle real-world situations.
