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Sales Associate
Purpose
To provide customers with a personable, knowledgeable and luxury level of customer service. All sales opportunities to be maximised in order to achieve and strive to exceed own, team and store KPI’s & targets. To work as part of the team supporting peers, seniors and new starters. Represents the Liberty brand through behaviour, actions and adherence to company standards.
Key Responsibilities
Service for Sales: Provides service excellence to maximise sales
- Is visible on the floor
- Acknowledges all customers to the department
- Engages with customers by approaching them and initiating conversation
- Asks open ended questions to establish customer needs
- Confidently demonstrates product knowledge
- Maximises sale by offering additional products and services
- Overcomes objections by offering alternatives
- Operates till efficiently
- Informs customer of current events and promotions
- Takes every opportunity to promote and open Liberty Loyalty Card
- Takes personal responsibility for ensuing customer problems are resolved
- Creates further selling opportunities by taking customer details and contacting them to give them a reason to return
Standards:
- Creates the environment to give the customer the best shopping experience
- Ensure fixtures are fully stocked with balance of sizes and range
- Checks stock to ensure it is currently ticketed and security tagged
- Prepares for the day by dusting and cleaning fixtures
- Monitors fitting room throughout the day to ensure it is welcoming for every customer
- Keeps stockroom tidy and organised
- Attends to deliveries within day of arrival
- Keeps till area tidy and free of unnecessary clutter
- Keeps till areas stocked of tissue paper and bags
- Adheres to dress code and is well groomed to represent luxury brand
Knowledge, Skills and Abilities
- Excels in achieving personal goals
- Consistently delivers a great performance
- Has a strong customer centric focus
- Works well with others.
- Demonstrates a real drive for excellence
- Up to date with current trends and relevant brands.
Sales Associate (London Area) employer: Liberty.
As a Sales Associate at Liberty in the vibrant London area, you will be part of a dynamic team that prides itself on delivering exceptional customer service in a luxury retail environment. The company fosters a collaborative work culture, offering extensive training and growth opportunities to help you excel in your role while enjoying the unique advantage of working in one of London's most iconic shopping destinations. With a commitment to employee well-being and a focus on achieving personal and team goals, Liberty is an excellent employer for those seeking a rewarding career in retail.
Contact Detail:
Liberty. Recruiting Team