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For Companies At a Glance
- Tasks: Engage customers with luxury service and maximize sales opportunities.
- Company: Join Liberty, a brand steeped in British fashion heritage and culture.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Immerse yourself in fashion and arts while providing exceptional customer experiences.
- Qualifications: Passion for fashion, arts, and a strong customer-centric focus are essential.
- Other info: Ideal for those looking to blend their love for culture with a retail career.
The predicted salary is between 28800 - 43200 £ per year.
This role would suit someone with a strong interest in British fashion heritage, the arts, and culture. The ideal candidate will have a genuine passion for exploring fashion and cultural history. Whether your background is in fashion design, fabrics, the arts, history, or simply a love for the arts, your enthusiasm and knowledge will be highly valued in this role.
The purpose of this role is to provide customers with a personable, knowledgeable, and luxury level of customer service. All sales opportunities to be maximised to achieve and strive to exceed own, team, and store KPI’s & targets. To work as part of the team supporting peers, seniors, and new starters. Represents the Liberty brand through behaviour, actions, and adherence to company standards.
Key Responsibilities:
Service for Sales: Provides service excellence to maximise sales
- Is visible on the floor
- Acknowledges all customers to the department
- Engages with customers by approaching them and initiating conversation
- Asks open-ended questions to establish customer needs
- Confidently demonstrates product knowledge
- Maximises sale by offering additional products and services
- Overcomes objections by offering alternatives
- Operates till efficiently
- Informs customer of current events and promotions
- Takes every opportunity to promote and open Liberty Loyalty Card
- Takes personal responsibility for ensuring customer problems are resolved
- Creates further selling opportunities by taking customer details and contacting them to give them a reason to return
Standards:
- Creates the environment to give the customer the best shopping experience
- Ensure fixtures are fully stocked with a balance of sizes and range
- Checks stock to ensure it is currently ticketed and security tagged
- Prepares for the day by dusting and cleaning fixtures
- Monitors fitting room throughout the day to ensure it is welcoming for every customer
- Keeps stockroom tidy and organised
- Attends to deliveries within the day of arrival
- Keeps till area tidy and free of unnecessary clutter
- Keeps till areas stocked with tissue paper and bags
- Adheres to dress code and is well-groomed to represent the luxury brand
Knowledge, Skills, and Abilities
- Excels in achieving personal goals
- Consistently delivers great performance
- Has a strong customer-centric focus
- Works well with others
- Demonstrates a real drive for excellence
- Up to date with current trends and relevant brands
Sales Associate - FTC employer: Liberty
Contact Detail:
Liberty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - FTC
✨Tip Number 1
Immer dich in die britische Modegeschichte ein! Lies Bücher, schaue Dokumentationen und besuche Museen, um dein Wissen über britische Mode und Kultur zu vertiefen. Je mehr du weißt, desto besser kannst du mit Kunden kommunizieren und ihre Bedürfnisse verstehen.
✨Tip Number 2
Praktiziere deine Verkaufsfähigkeiten! Simuliere Verkaufsgespräche mit Freunden oder Familie, um sicherzustellen, dass du offen auf Kunden zugehst und ihre Bedürfnisse erkennst. Das wird dir helfen, selbstbewusster im Umgang mit echten Kunden zu werden.
✨Tip Number 3
Halte dich über aktuelle Modetrends und relevante Marken auf dem Laufenden. Folge Modeblogs, Instagram-Accounts und Podcasts, um immer informiert zu sein. Dieses Wissen wird dir helfen, Kunden kompetent zu beraten und zusätzliche Verkaufschancen zu nutzen.
✨Tip Number 4
Zeige Teamgeist! Arbeite an deiner Fähigkeit, gut im Team zu arbeiten, indem du an Gruppenprojekten oder Teamaktivitäten teilnimmst. Ein starkes Team ist entscheidend für den Erfolg im Einzelhandel, und deine Bereitschaft zur Zusammenarbeit wird geschätzt.
We think you need these skills to ace Sales Associate - FTC
Some tips for your application 🫡
Show Your Passion: Make sure to express your genuine interest in British fashion heritage and the arts in your application. Share any relevant experiences or knowledge that highlight your enthusiasm for fashion and cultural history.
Highlight Customer Service Skills: Emphasize your experience in providing excellent customer service. Use specific examples that demonstrate how you've maximized sales opportunities and resolved customer issues in previous roles.
Demonstrate Teamwork: Mention your ability to work collaboratively with peers and support new team members. Provide examples of how you've contributed to a positive team environment in past positions.
Stay Current with Trends: Show that you are up to date with current fashion trends and relevant brands. This could be through mentioning recent fashion events you've attended or brands you admire, which will reflect your commitment to the industry.
How to prepare for a job interview at Liberty
✨Show Your Passion for Fashion
Make sure to express your genuine interest in British fashion heritage and culture during the interview. Share any personal experiences or knowledge you have about fashion history, as this will demonstrate your enthusiasm and fit for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this aligns with the role's focus on delivering a luxury level of service.
✨Engage with Open-Ended Questions
Practice asking open-ended questions that encourage conversation. This will not only help you connect with the interviewer but also showcase your ability to engage customers effectively, which is crucial for maximizing sales.
✨Stay Updated on Trends
Research current trends in fashion and relevant brands before the interview. Being knowledgeable about what's happening in the industry will show that you are proactive and passionate about the field, making you a more attractive candidate.
