Complaints & Compliments Case Officer in Kirkby in Ashfield

Liberty has an exciting opportunity for a Complaints & Compliments Case Officer to join our team in Knowsley. You will be working on a full-time, permanent basis, working 20 hours per week, working 4 hours a day Monday to Friday between the hours of 9am & 5pm. You will receive a salary of £27,185 pro rata per annum Plus benefits

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We\’re proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for this Complaints & Compliments Case Officer will include:

First and main point of contact for tenants and customers in relation to

complaints & compliments

Ensure effective communication

Focus on resolution of complaints within given timescales

Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process

Provide regular, accurate and timely reports

Ensure all customer feedback is collated and that intelligent analytical approach is adopted

What we are looking for in our ideal Complaints & Compliments Case Officer:

GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable).

We offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme
• 23 days holiday plus