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For Companies At a Glance
- Tasks: Lead and coach a dynamic retail team in the Homeware department.
- Company: Join Liberty, a global market leader known for its quirky and creative products.
- Benefits: Enjoy hands-on training, career development, and a vibrant work culture.
- Why this job: Be part of an innovative team that values creativity and customer service.
- Qualifications: Proven managerial experience and a passion for retail are essential.
- Other info: Flexible shifts including weekends and holidays; manual handling may be required.
The predicted salary is between 36000 - 60000 £ per year.
The Role
We have an exciting opportunity for a talented Divisional Sales Manager, with proven excellent managerial experience, to join our Retail team in our Homeware department.
The Divisional Sales Manager oversees the daily operations of an entire department. They are an integral part of the management team and the primary contact for their direct reports. Ensuring sales, service and stock targets are achieved, they will provide hands-on support with scheduled staff training and development, merchandising, visual merchandising, inventory control and e-commerce. The divisional sales manager is an exciting and encompassing role. Successful candidates will work with our Store Director to make sure Liberty continues to innovate and be a global market leader in everything specialist, quirky and creative.
Key Accountabilities:
Leadership and Coaching
- Plans department rota to ensure sufficient cover during peak trade
- Completes monthly one-to-one reviews with the team, setting and following up on objectives and targets
- Addresses performance issues in a timely manner. Continues to enhance performance with regular coaching
- Holds daily team briefs that are planned in advance to engage and energise the team to sell
- Actively develops the team. On return from training attended, review learning and how it will be implemented into their role
- Forges and builds working relationships with managers and buyers in own and other departments
Service for Sales
- Allocates challenging sales targets to each member of the team and monitors progress through productivity
- Sets, rewards and incentivises the team to achieve targets and coaches the team to enhance performance further
- Executes floor moves in line with brand performance and sell-through
- Provides weekly trade feedback highlighting successes, customer feedback and opportunities for further growth
- Ensures the team are fully versed with all Store services and promotions
- Solves customer issues before they escalate making best judgment decisions in the interest of the customer and business
Standards
- Floor walks happen daily ensuring product availability and standards of the shop floor (including staff and stock) and stockroom are adhered to
- Prevents stock loss ensuring all stock is tagged, free from the liability of damage, paperwork is correctly administered, and the correct Pos numbers go through the till
- Prepares and participates in stock take
Knowledge, Skills and Abilities
Managers are required to perform duties off the shop floor in the stockroom which may include an element of manual handling. Your role will require you to work on a shift pattern including early starts, late finishes, weekends and bank holidays. Supporting stock takes, extended trading hours and other ad hoc company initiatives in line with business needs is a requirement
- Customer focus
- Working with others
- Drive for excellence
- Planning and organising
- Commercial thinking
- Leadership and coaching
Divisional Sales Manager - Home employer: Liberty
Contact Detail:
Liberty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Sales Manager - Home
✨Tip Number 1
Familiarize yourself with the latest trends in homeware and retail management. Understanding what’s currently popular can help you speak confidently about how you would drive sales and engage customers.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully coached and developed teams in previous roles. This will show that you can effectively manage and motivate your team.
✨Tip Number 3
Be ready to discuss your approach to inventory control and stock management. Having a solid strategy for preventing stock loss and ensuring product availability is crucial for this role.
✨Tip Number 4
Prepare to demonstrate your commercial thinking skills. Think of ways you can contribute to achieving sales targets and enhancing customer service, as these are key aspects of the Divisional Sales Manager role.
We think you need these skills to ace Divisional Sales Manager - Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience and relevant skills in sales, coaching, and team leadership. Use specific examples that demonstrate your ability to meet sales targets and enhance team performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the Homeware department. Mention how your previous experiences align with the key accountabilities of the Divisional Sales Manager role.
Showcase Leadership Skills: Emphasize your leadership and coaching abilities in both your CV and cover letter. Provide examples of how you have successfully managed teams, set objectives, and addressed performance issues in the past.
Highlight Customer Focus: Demonstrate your customer service skills by including examples of how you've resolved customer issues and improved customer satisfaction in previous roles. This will show your commitment to maintaining high standards in service for sales.
How to prepare for a job interview at Liberty
✨Showcase Your Leadership Skills
As a Divisional Sales Manager, you'll need to demonstrate your ability to lead and coach a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to setting targets, conducting one-on-one reviews, and addressing performance issues.
✨Understand the Product and Market
Familiarize yourself with the homeware market and the specific products offered by the company. Be ready to discuss current trends, customer preferences, and how you can contribute to maintaining the company's position as a market leader.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer service and stock management. Think of scenarios where you've had to make quick decisions or resolve conflicts, and be prepared to explain your thought process.
✨Demonstrate Your Commercial Thinking
Highlight your ability to drive sales and enhance performance through strategic planning. Discuss how you've previously allocated sales targets, monitored progress, and implemented changes based on trade feedback to achieve business goals.
