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For Companies At a Glance
- Tasks: Lead and manage the Homeware department, ensuring sales and service targets are met.
- Company: Join Liberty, a global market leader known for its quirky and creative homeware.
- Benefits: Enjoy hands-on training, team development, and opportunities for growth in a dynamic retail environment.
- Why this job: Be part of an innovative team that values creativity and customer satisfaction.
- Qualifications: Proven managerial experience and a passion for retail are essential.
- Other info: Flexible shift patterns required, including weekends and holidays.
The predicted salary is between 36000 - 60000 £ per year.
The Role
We have an exciting opportunity for a talented Divisional Sales Manager, with proven excellent managerial experience, to join our Retail team in our Homeware department.
The Divisional Sales Manager oversees the daily operations of an entire department. They are an integral part of the management team and the primary contact for their direct reports. Ensuring sales, service and stock targets are achieved, they will provide hands-on support with scheduled staff training and development, merchandising, visual merchandising, inventory control and e-commerce. The divisional sales manager is an exciting and encompassing role. Successful candidates will work with our Store Director to make sure Liberty continues to innovate and be a global market leader in everything specialist, quirky and creative.
Key Accountabilities:
Leadership and Coaching
- Plans department rota to ensure sufficient cover during peak trade
- Completes monthly one-to-one reviews with the team, setting and following up on objectives and targets
- Addresses performance issues in a timely manner. Continues to enhance performance with regular coaching
- Holds daily team briefs that are planned in advance to engage and energise the team to sell
- Actively develops the team. On return from training attended, review learning and how it will be implemented into their role
- Forges and builds working relationships with managers and buyers in own and other departments
Service for Sales
- Allocates challenging sales targets to each member of the team and monitors progress through productivity
- Sets, rewards and incentivises the team to achieve targets and coaches the team to enhance performance further
- Executes floor moves in line with brand performance and sell-through
- Provides weekly trade feedback highlighting successes, customer feedback and opportunities for further growth
- Ensures the team are fully versed with all Store services and promotions
- Solves customer issues before they escalate making best judgment decisions in the interest of the customer and business
Standards
- Floor walks happen daily ensuring product availability and standards of the shop floor (including staff and stock) and stockroom are adhered to
- Prevents stock loss ensuring all stock is tagged, free from the liability of damage, paperwork is correctly administered, and the correct Pos numbers go through the till
- Prepares and participates in stock take
Knowledge, Skills and Abilities
Managers are required to perform duties off the shop floor in the stockroom which may include an element of manual handling. Your role will require you to work on a shift pattern including early starts, late finishes, weekends and bank holidays. Supporting stock takes, extended trading hours and other ad hoc company initiatives in line with business needs is a requirement
- Customer focus
- Working with others
- Drive for excellence
- Planning and organising
- Commercial thinking
- Leadership and coaching
Divisional Sales Manager - Home employer: Liberty
Contact Detail:
Liberty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Sales Manager - Home
✨Tip Number 1
Familiarize yourself with the latest trends in homeware and retail management. Understanding what’s currently popular can help you speak confidently about how you would drive sales and engage customers.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss your coaching techniques and how they led to improved performance.
✨Tip Number 3
Demonstrate your commercial thinking by researching Liberty's current market position and competitors. This will allow you to propose innovative ideas that align with their goals during discussions.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you handle challenging situations. Providing examples of how you've resolved customer issues effectively will show your commitment to customer satisfaction.
We think you need these skills to ace Divisional Sales Manager - Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience and relevant skills that align with the Divisional Sales Manager role. Focus on leadership, coaching, and sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to drive sales and team performance. Mention specific examples of how you've successfully managed teams and met targets in previous roles.
Highlight Relevant Experience: In your application, emphasize any experience you have in inventory control, merchandising, and e-commerce. This will demonstrate your understanding of the key accountabilities of the role.
Showcase Leadership Skills: Provide examples of how you've developed and coached team members in the past. Highlight your ability to set objectives, conduct reviews, and address performance issues effectively.
How to prepare for a job interview at Liberty
✨Showcase Your Leadership Skills
As a Divisional Sales Manager, you'll be expected to lead and coach your team effectively. Prepare examples from your past experiences where you successfully managed a team, addressed performance issues, and implemented training programs.
✨Demonstrate Your Customer Focus
Highlight your ability to solve customer issues and enhance their experience. Be ready to discuss specific instances where you went above and beyond to meet customer needs and how that positively impacted sales.
✨Discuss Your Commercial Acumen
Prepare to talk about your understanding of sales targets and inventory control. Share examples of how you've previously allocated sales targets, monitored progress, and adjusted strategies based on trade feedback.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of scenarios related to stock loss prevention, team motivation during peak times, or handling difficult customer interactions, and how you would approach them.
