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For Companies At a Glance
- Tasks: Be the friendly face and voice for customers, solving queries in-store and online.
- Company: Join Liberty London, a renowned luxury brand known for exceptional customer service.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for personal growth.
- Why this job: Perfect for those who thrive on communication and want to make a real impact on customer experiences.
- Qualifications: Previous customer service experience in retail or hospitality is a must; excellent communication skills are essential.
- Other info: Weekend and evening shifts required; full-time role based in our iconic Liberty store.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
ASSESMENT CENTRE – 12/09/2025
Overview:
Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience.
Key Responsibilities:
- Respond to queries promptly and professionally (in-person, phone, online)
- Resolve issues quickly, aiming for first-time resolution
- Use systems like POS, Zendesk, and AX Dynamics efficiently
- Maintain high standards in communication, presentation, and organisation
- Represent Liberty’s values and service excellence
What You’ll Need:
- Customer service experience (retail, hospitality, or travel preferred)
- Strong communication skills
- Calm, organised, and solution-focused
- Luxury brand experience is a plus
KPIs:
- Response and resolution times
- Customer satisfaction scores
- Accuracy and task completion
Customer Service Advisor employer: Liberty
Contact Detail:
Liberty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our brand and the luxury retail market. Understanding our products, services, and customer expectations will help you engage with customers more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you to demonstrate your ability to handle queries calmly and professionally when speaking with us.
✨Tip Number 3
Showcase your knowledge of customer service best practices and trends in your conversations. Being able to discuss these topics will highlight your commitment to service excellence and your proactive approach.
✨Tip Number 4
Be prepared to discuss your previous experiences in customer service roles, especially in high-end environments. Sharing specific examples of how you've handled challenging situations will demonstrate your capability and fit for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Use specific examples that demonstrate your communication skills and ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your personal qualities align with the role's requirements, such as being dedicated, diligent, and decisive. Include examples of how you've provided exceptional service in previous roles.
Highlight Relevant Skills: In your application, emphasise your excellent verbal and written communication skills. Mention any experience with customer service platforms like Zendesk or POS systems, as well as your ability to remain calm under pressure.
Show Enthusiasm for the Brand: Demonstrate your knowledge of the company and its values in your application. Mention any familiarity with their products or services and express your eagerness to represent them as a Customer Service Advisor.
How to prepare for a job interview at Liberty
✨Showcase Your Communication Skills
As a Customer Service Advisor, your communication skills are paramount. During the interview, demonstrate your ability to articulate thoughts clearly and professionally. Practice answering common customer queries to show how you would handle real-life situations.
✨Emphasise Your Customer Focus
Highlight your dedication to customer service by sharing specific examples from your past experiences. Discuss how you've successfully resolved customer issues or improved their experience, showcasing your commitment to service excellence.
✨Demonstrate Calmness Under Pressure
The role requires handling challenging conversations with ease. Prepare for situational questions that assess your ability to remain calm and collected. Share instances where you managed difficult situations effectively, illustrating your problem-solving skills.
✨Familiarise Yourself with the Brand
Research the company and its services thoroughly before the interview. Understanding the brand's values, products, and customer service standards will allow you to align your answers with their expectations and show your genuine interest in the role.