Divisional Sales Manager, Beauty Maternity Cover in City of Westminster

Role Overview: Liberty has always championed the specialist, the quirky and the creative, and our Beauty department is where that spirit comes to life. We’re looking for an inspiring Divisional Sales Manager to join us on a 12-month FTC. You’ll own the performance of an entire department: its people, its sales, its stock and its customer experience. As a key member of the store management team and the first point of contact for your team, you’ll set the tone on the shop floor every day. You’ll be hands-on, leading by example across training and development, merchandising, inventory control and e-commerce, while working closely with our Store Director to keep Liberty innovative and a global leader in everything specialist, quirky and creative. This is a varied, high-visibility role for a commercially minded retail leader who loves developing people and thrives in a fast-moving, premium environment. Beauty or luxury retail experience is highly desirable.

Key Responsibilities:

• Leadership and Coaching: Plan the department rota to ensure strong cover at peak trading times. Hold monthly one-to-ones, setting objectives and following up on progress. Address performance concerns promptly and raise performance through regular coaching. Lead planned daily briefs that energise and motivate the team to sell. Develop your people, reviewing learning after training and agreeing how to apply it. Build strong relationships with buyers and managers across the store.
• Service for Sales: Set stretching but achievable targets for each team member and track progress through productivity. Recognise and incentivise achievement, coaching the team to go further. Make confident floor moves based on brand performance and sell-through. Provide weekly trade feedback on successes, customer insights and growth opportunities. Ensure the team knows all store services and promotions. Resolve customer issues before they escalate, using sound judgement.
• Standards: Complete daily floor walks to maintain product availability and high standards on the shop floor and in the stockroom. Prevent stock loss: all stock tagged and undamaged, paperwork accurate, correct POS numbers at the till. Plan for and take part in stock takes.

About You: You’re a proven people leader with a track record of delivering sales, service and stock targets in retail. You coach naturally, decide with confidence and care about every detail of the customer experience. You’ll be able to step in quickly and keep the team’s momentum going.

Core competencies: Customer focus, working with others, drive for excellence, planning and organising, commercial thinking, leadership and coaching.

Please note: This is a hands-on role, including stockroom work with some manual handling. You’ll work a shift pattern including early starts, late finishes, weekends and bank holidays, and support stock takes, extended trading hours and other business initiatives as needed. This is a 12-month fixed-term contract covering maternity leave.

Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.