Senior Credit Controller

Liberty Wines is recruiting for an experienced Credit Controller for a fixed-term maternity cover position, supporting the Credit Manager in overseeing the company's credit control function. The role focuses on monitoring a customer group ledger, ensuring timely collections, reducing bad debt risk, and supporting healthy cash flow performance. As a senior team member, the Senior Credit Controller will provide expertise on complex account issues, support the development of colleagues and act as a key point of escalation.

What you'll be doing

• Customer Account Management
  • Manage an individual Portfolio of Liberty Wines group accounts, chasing overdue debt in the UK and Ireland by phone, email & letter in accordance with Liberty Credit Policy.
  • Investigate and resolve payment issues and customer queries while maintaining excellent customer service.
  • Perform credit checks on new and existing customers, making informed credit risk decisions and approving credit limit increases with delegated authority.
  • Manage and process employee account deductions monthly.
  • Offset Account management and knowledge regarding debit notes & deductions, journal posting.
  • Review and release held orders following appropriate credit and risk assessment.
  • Oversee statement runs and ensure accurate and timely communication to the team and customers.
  • Liaise with the Sales, Customer Service and wider finance teams regarding payment plan maintenance, account issues and cross‑functional queries.
  • Support the Credit Manager with legal account processes and reporting to senior management.
• Credit Control Management & Administration
  • Prepare daily bank balance reports and post multi‑currency banking, including cheques and card payments.
  • Reconcile and minimise unapplied cash.
  • Maintain the direct debit environment, including mandates, reconciliations and bi‑monthly/weekly runs for UK & Ireland.
  • Process new account application, including credit checks, payment terms and credit limits accordingly.
  • Maintain accurate customer records and manage the Credit control inbox, responding, filing and escalating appropriately.
  • Coach and guide junior team members on best practices and company policies.
• Reporting & Processes
  • Work to monthly and annual targets for cash collection, debt reduction and resolutions for unapplied cash.
  • Support month‑end processes and audit requirements.
  • Maintain process manuals to reflect current procedures to ensure operational consistency across the team.
  • Assist with credit policy development and implementation to enhance credit management procedures.

About you

• Experience working within credit control function.
• High attention to detail.
• Strong Excel skills, e.g. XLOOKUPS.
• Experience with Microsoft NAV (desirable but not essential).
• Proactive in improving processes and financial controls.

What you can expect

• 25 days holiday excluding public holidays increasing after 2 years' service and the option to buy additional days.
• Company pension scheme matching up to 5% of contributions.
• Cycle to work & electric car scheme.
• Healthcare cash plan.
• Employee Assistance Programme.
• Birthday day off.
• Travel insurance.
• Employee wine discount.
• Retail, wellbeing, technology, and travel discounts.

Please note that this role is a fixed-term contract maternity cover. Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.