At a Glance
- Tasks: Deliver top-notch customer service and manage orders with a friendly approach.
- Company: Join Liberty Wines, an award-winning company with a focus on inclusivity.
- Benefits: Enjoy 25 days holiday, employee discounts, and a great pension scheme.
- Other info: Gain wine knowledge through our in-house academy and enjoy a supportive team environment.
- Why this job: Be the voice of our brand and build strong customer relationships.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
The predicted salary is between 25000 - 28500 £ per year.
The Customer Service Coordinator plays a key role in delivering best-in-class customer service, acting as the primary point of contact for customers via inbound phone calls, assisting with orders, product enquiries, delivery updates and issue resolution.
The role supports the end-to-end order process from entry through to delivery, ensuring orders are processed accurately and customer queries are resolved quickly and professionally.
Strong communication, attention to detail and problem-solving skills are essential to maintain a high standard of customer service.
Key responsibilities
- Act as the first point of contact for inbound customer calls, managing a high volume of calls relating to orders, deliveries, products and account queries
- Provide end‑to‑end customer support by assisting with order placement and amendments, investigating and resolving customer issues where possible, and escalating complex cases to the appropriate internal teams when required.
- Process wine orders accurately, ensuring correct products, quantities and delivery details
- Provide accurate information on products, stock availability and delivery schedules and communicate order confirmations, stock updates and delivery timelines via phone and email
- Build strong customer relationships through responsive and professional service
- Process returns, credits and replacements in line with company procedures
- Collaborate proactively with internal departments such as Sales, Warehouse and Distribution teams
About you
- Previous experience working in a similar customer service or order processing role
- Excellent written and verbal communication skills and able to build good working relationships
- Reliable, positive and pro-active with the ability to prioritise and take ownership of issues
- Enjoys working collaboratively as part of a team
- Exceptional attention to detail and accuracy along with strong IT skills
- Ability to learn new systems
• A little bit of wine knowledge would come in handy!
What you can expect
This is a fixed term role from July until 31st December 2026.
- 25 days holiday excluding public holidays pro-rata'd
- Company pension scheme matching up to 5% of contributions
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Employee Assistance Programme
- Birthday day off
- Travel insurance
- Employee wine discount
- Retail, wellbeing, technology, and travel discounts
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).
We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.
Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
Customer Service Co-ordinator in London employer: Liberty Wines
Liberty Wines is an exceptional employer located in the picturesque Southern Counties, offering a vibrant work culture that prioritises employee growth and development. With a strong commitment to diversity and inclusion, employees benefit from extensive training opportunities through the Liberty Wines Academy and WSET courses, alongside competitive perks such as a generous holiday allowance, a rewarding commission scheme, and a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Liberty Wines.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Liberty Wines. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co-ordinator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Liberty Wines.
How to prepare for a job interview at Liberty Wines
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Liberty Wines's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Liberty Wines offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
