At a Glance
- Tasks: Deliver top-notch customer service and manage orders with a friendly approach.
- Company: Join Liberty Wines, an award-winning company with a focus on inclusivity.
- Benefits: Enjoy 25 days holiday, employee discounts, and a great pension scheme.
- Other info: Gain wine knowledge through our in-house academy and enjoy a supportive team environment.
- Why this job: Be the voice of our brand and build strong customer relationships.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
The predicted salary is between 25000 - 28500 £ per year.
The Customer Service Coordinator plays a key role in delivering best-in-class customer service, acting as the primary point of contact for customers via inbound phone calls, assisting with orders, product enquiries, delivery updates and issue resolution.
The role supports the end-to-end order process from entry through to delivery, ensuring orders are processed accurately and customer queries are resolved quickly and professionally.
Strong communication, attention to detail and problem-solving skills are essential to maintain a high standard of customer service.
Key responsibilities
- Act as the first point of contact for inbound customer calls, managing a high volume of calls relating to orders, deliveries, products and account queries
- Provide end‑to‑end customer support by assisting with order placement and amendments, investigating and resolving customer issues where possible, and escalating complex cases to the appropriate internal teams when required.
- Process wine orders accurately, ensuring correct products, quantities and delivery details
- Provide accurate information on products, stock availability and delivery schedules and communicate order confirmations, stock updates and delivery timelines via phone and email
- Build strong customer relationships through responsive and professional service
- Process returns, credits and replacements in line with company procedures
- Collaborate proactively with internal departments such as Sales, Warehouse and Distribution teams
About you
- Previous experience working in a similar customer service or order processing role
- Excellent written and verbal communication skills and able to build good working relationships
- Reliable, positive and pro-active with the ability to prioritise and take ownership of issues
- Enjoys working collaboratively as part of a team
- Exceptional attention to detail and accuracy along with strong IT skills
- Ability to learn new systems
• A little bit of wine knowledge would come in handy!
What you can expect
This is a fixed term role from July until 31st December 2026.
- 25 days holiday excluding public holidays pro-rata'd
- Company pension scheme matching up to 5% of contributions
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Employee Assistance Programme
- Birthday day off
- Travel insurance
- Employee wine discount
- Retail, wellbeing, technology, and travel discounts
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).
We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.
Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
Customer Service Co-ordinator in London employer: Liberty Wines
Liberty Wines is an exceptional employer located in the picturesque Southern Counties, offering a vibrant work culture that prioritises employee growth and development. With a strong commitment to diversity and inclusion, employees benefit from extensive training opportunities through the Liberty Wines Academy and WSET courses, alongside competitive perks such as a generous holiday allowance, a rewarding commission scheme, and a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liberty Wines. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liberty Wines before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liberty Wines:Your cover letter is your chance to shine! Tell us why you want to work at Liberty Wines specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liberty Wines!
How to prepare for a job interview at Liberty Wines
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
