We are looking for a Distribution Manager who play a key role in leading the distribution fleet team and ensuring our customers receive a consistently high standard of service.
This role, based in Basingstoke, is responsible for providing operational leadership and administrative support across the distribution function.
What will you be doing
People:
- Leading the team covering 24hrs 5 days/week to facilitate the daily planning, loading and delivery through our distribution fleet.
- Day to day team leadership including performance and absence management.
- Fostering a culture of excellence and continuous improvement by providing training, coaching, and support to team members and contract drivers.
- Monitor and analyse team and contract driver performance, identifying areas for improvement, and implementing corrective actions.
- Contribute to the development and implementation of strategic plans for the distribution team.
Distribution Operations
- Managing the team to ensure all relevant bookings are in place.
- Manage and review route planning function to ensure vehicle utilisation and deliveries arrive to customers on time.
- Ensure drivers are delivering exceptional service to our customers.
- Responsible for ensuring all orders are despatched with the correct documentation.
- Establishing and implementing key task lists for all functions including housekeeping checks.
- Monitoring and improving the efficiency of despatch processes to exceed targets and KPIs.
- Ensure compliance checks on all drivers and vehicles.
- Plan and review peak season vehicle requirements.
- Utilise vehicle routing software to optimise current and future vehicle runs.
- Implement and maintain quality control measures to ensure accurate and timely despatch of goods.
- Manage our 3PL carrier partnerships
Service:
- Liaising with both external and internal departments to connect departments.
- Handling customer queries, relating to despatch ensuring a timely resolution.
- Work in accordance with Company Health and Safety policies and procedures, ensuring all staff comply with Health and Safety requirements.
About you
- Highly experienced in delivering excellent customer service
- Previous experience in use of van route planning software.
- Proven ability to lead and mentor staff and drivers
- Experienced managing 50 + drivers in a fast paced high volume environments
- High attention to detail
- Ability to remain calm under pressure
Desirable:
- Excellent geographical knowledge of London and home counties.
What can you expect
- 25 days holiday excluding public holidays increasing after 2 years’ service
- Personal bonus of up to 5% of salary, based on performance against key objectives
- Company bonus of up to 15% of salary
- Company pension scheme matching up to 5% of contributions
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Cycle to work scheme & Season ticket loan
- Employee Assistance Programme
- Travel insurance
- Employee wine discount
- Retail, wellbeing, technology, and travel discounts
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).
We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.
Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
Distribution Manager in Basingstoke employer: Liberty Wines
Liberty Wines is an exceptional employer that prioritises employee growth and development, offering extensive training opportunities through our in-house Academy and WSET courses. Our collaborative work culture fosters strong communication and teamwork across departments, ensuring a supportive environment where every team member can thrive. Located at the BSK Warehouse, we celebrate diversity and inclusivity, making it a rewarding place to work for those seeking meaningful employment.
