At a Glance
- Tasks: Process customer orders accurately and ensure timely delivery while communicating with customers.
- Company: Join Liberty Wines, an award-winning company with a focus on training and development.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a diverse environment with access to wine education courses.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: Experience in data entry and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
This role ensures accurate and timely processing of a high volume of customer orders to support smooth service delivery. It involves close coordination with warehouse teams to meet dispatch deadlines and clear communication with customers. Strong collaboration across departments is essential to drive efficiency and minimize delivery issues.
Key Responsibilities
- Accurately process high volumes of customer orders using internal systems, ensuring all data entered is complete, correct, and aligns with customer requirements.
- Send timely and professional order confirmation emails to customers, providing clear details and maintaining a high standard of communication.
- Liaise closely with warehouse and logistics teams to ensure all orders are picked, packed, and dispatched on time and in full, meeting delivery deadlines and customer expectations.
- Manage customer enquiries related to order status, delivery times, and product availability with efficiency and professionalism.
- Maintain accurate records of all orders and communications, ensuring information is readily available for reporting, audits, or internal reviews.
- Contribute to process improvement initiatives by identifying recurring issues or bottlenecks and suggesting practical solutions to improve order workflow.
- Work collaboratively with sales and customer service teams to ensure a smooth end-to-end order journey and consistent customer experience.
- Stay up to date with product knowledge and internal systems, ensuring accuracy when communicating with customers or entering order details.
This role is fixed term for 3 months. Hours of work are 40 hours per week.
About you
- Data Entry Expertise – Proven experience handling high volumes of data entry accurately using internal systems (e.g. ERP or order management tools).
- Strong Communication Skills – Ability to communicate professionally and clearly with customers and internal teams, both in writing and verbally.
- Cross-Departmental Coordination – Experience working closely with warehouse, logistics, sales, and customer service teams to meet despatch deadlines and ensure smooth order fulfilment.
- Attention to Detail & Problem Solving – Ability to identify order-related issues or process inefficiencies, contributing to continuous improvement initiatives.
What you can expect
Working Hours: Sunday: 12:00 PM – 9:00 PM (Remote) – 1-hour lunch break; Monday to Thursday: 8:00 AM – 5:00 PM (On-site at BSK Warehouse) – 1-hour lunch break; Friday & Saturday: Off.
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment. We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development. Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
Customer Services Orders Administrator Fixed Term in Basingstoke employer: Liberty Wines
Liberty Wines is an exceptional employer that prioritises employee growth and development, offering extensive training opportunities through our in-house Academy and WSET courses. Our collaborative work culture fosters strong communication and teamwork across departments, ensuring a supportive environment where every team member can thrive. Located at the BSK Warehouse, we celebrate diversity and inclusivity, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Orders Administrator Fixed Term in Basingstoke
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Liberty Wines.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Liberty Wines. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Orders Administrator Fixed Term in Basingstoke
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Liberty Wines.
How to prepare for a job interview at Liberty Wines
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Liberty Wines's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Liberty Wines offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
