At a Glance
- Tasks: Process customer orders accurately and ensure timely delivery.
- Company: Join Liberty Wines, an award-winning company with a focus on training and development.
- Benefits: Enjoy remote work options, generous holiday, bonuses, and discounts.
- Other info: Work hours include remote and on-site shifts, with a supportive culture celebrating diversity.
- Why this job: Be part of a collaborative team in a dynamic environment with opportunities for growth.
- Qualifications: Experience in data entry and strong communication skills are essential.
The predicted salary is between 30000 - 42000 € per year.
The role focuses on ensuring the accurate and timely processing of customer orders to support seamless service delivery. It involves handling a high volume of orders, coordinating with warehouse teams to meet despatch deadlines, and maintaining clear communication with customers regarding order confirmations. Collaboration with internal departments is key to ensuring operational efficiency, minimizing delivery issues, and supporting the overall performance of the order fulfilment process.
Key responsibilities
- Accurately process high volumes of customer orders using internal systems, ensuring all data entered is complete, correct, and aligns with customer requirements.
- Send timely and professional order confirmation emails to customers, providing clear details and maintaining a high standard of communication.
- Liaise closely with warehouse and logistics teams to ensure all orders are picked, packed, and dispatched on time and in full, meeting delivery deadlines and customer expectations.
- Manage customer enquiries related to order status, delivery times, and product availability with efficiency and professionalism.
- Maintain accurate records of all orders and communications, ensuring information is readily available for reporting, audits, or internal reviews.
- Contribute to process improvement initiatives by identifying recurring issues or bottlenecks and suggesting practical solutions to improve order workflow.
- Work collaboratively with sales and customer service teams to ensure a smooth end-to-end order journey and consistent customer experience.
- Stay up to date with product knowledge and internal systems, ensuring accuracy when communicating with customers or entering order details.
About you
- Data Entry Expertise – Proven experience handling high volumes of data entry accurately using internal systems (e.g. ERP or order management tools).
- Strong Communication Skills – Ability to communicate professionally and clearly with customers and internal teams, both in writing and verbally.
- Cross-Departmental Coordination – Experience working closely with warehouse, logistics, sales, and customer service teams to meet despatch deadlines and ensure smooth order fulfilment.
- Attention to Detail & Problem Solving, and the ability to identify order-related issues or process inefficiencies, contributing to continuous improvement initiatives.
What you can expect
Working hours
Sunday: 12:00 PM – 9:00 PM, Monday to Thursday: 8:00 AM – 5:00 PM
Contract runs from June until the 31st December 2026.
- 25 days holiday excluding public holidays increasing after 2 years’ service and the option to buy additional days
- Personal bonus of up to 5% of salary, based on performance against key objectives
- Company bonus of up to 15% of salary
- Company pension scheme matching up to 5% of contributions
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Cycle to work & electric car scheme
- Employee Assistance Programme
- Birthday day off
- Travel insurance
- Retail, wellbeing, technology, and travel discounts
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).
We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.
Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
Customer Service Orders Administrator in Basingstoke employer: Liberty Wines Ltd
Liberty Wines Ltd is an exceptional employer that fosters a collaborative and inclusive work culture, providing employees with ample opportunities for professional growth through training and development initiatives, including the Liberty Wines Academy and WSET courses. Located in Reading, England, the company offers competitive benefits such as a generous holiday allowance, performance-based bonuses, and a supportive environment that values diversity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Orders Administrator in Basingstoke
✨Tip Number 1
Familiarise yourself with the specific order management systems and ERP tools commonly used in the industry. This knowledge will not only help you stand out during interviews but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to handle common customer queries related to order status and delivery can give you an edge in demonstrating your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Liberty Wines Ltd. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Showcase your attention to detail by preparing examples of how you've successfully managed high volumes of data entry in previous roles. Being able to discuss specific instances where you improved processes will highlight your suitability for the role.
We think you need these skills to ace Customer Service Orders Administrator in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your data entry expertise and experience in customer service. Use specific examples that demonstrate your ability to handle high volumes of orders accurately.
Craft a Strong Cover Letter:In your cover letter, emphasise your strong communication skills and your experience in cross-departmental coordination. Mention how you can contribute to process improvements and enhance customer satisfaction.
Showcase Problem-Solving Skills:Provide examples in your application of how you've identified and resolved order-related issues in previous roles. This will show Liberty Wines that you can contribute to their continuous improvement initiatives.
Highlight Relevant Experience:If you have experience with ERP or order management tools, make sure to mention this in your application. Highlight any previous roles where you worked closely with warehouse and logistics teams to meet dispatch deadlines.
How to prepare for a job interview at Liberty Wines Ltd
✨Showcase Your Data Entry Skills
Since this role involves processing high volumes of customer orders, be prepared to discuss your experience with data entry. Highlight any specific systems you've used, such as ERP or order management tools, and provide examples of how you've maintained accuracy under pressure.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this position. Be ready to share examples of how you've communicated professionally with customers and internal teams. Practice articulating your thoughts clearly, both verbally and in writing, as this will be crucial during the interview.
✨Emphasise Cross-Departmental Collaboration
This role requires close coordination with various teams. Prepare to discuss your experience working with warehouse, logistics, sales, and customer service teams. Share specific instances where your collaboration led to improved efficiency or resolved delivery issues.
✨Highlight Problem-Solving Skills
The ability to identify and resolve order-related issues is essential. Think of examples where you've spotted inefficiencies in processes and contributed to improvements. This will show your proactive approach and commitment to continuous improvement.
