At a Glance
- Tasks: Manage customer accounts, chase overdue debts, and resolve payment issues.
- Company: Join Liberty Wines, a dynamic company in the wine industry.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts on travel and retail.
- Other info: Fixed-term maternity cover with opportunities for professional growth.
- Why this job: Make a real impact in credit control while developing your skills.
- Qualifications: Experience in credit control and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Liberty Wines is recruiting for an experienced Credit Controller for a fixed-term maternity cover position, supporting the Credit Manager in overseeing the company’s credit control function. The role focuses on monitoring a customer group ledger, ensuring timely collections, reducing bad debt risk, and supporting healthy cash flow performance. As a senior team member, the Senior Credit Controller will provide expertise on complex account issues, support the development of colleagues and act as a key point of escalation.
What you'll be doing
- Customer Account Management
- Manage an individual Portfolio of Liberty Wines group accounts.
- Chasing overdue debt in the UK and Ireland by phone, email & letter in accordance with Liberty Credit Policy.
- Investigate and resolve payment issues and customer queries while maintaining excellent customer service.
- Perform credit checks on new and existing customers, making informed credit risk decisions and approving credit limit increases with delegated authority.
- Manage and process employee account deductions monthly.
- Offset Account management and knowledge regarding debit notes & deductions, journal posting.
- Review and release held orders following appropriate credit and risk assessment.
- Oversee statement Runs and ensure accurate and timely communication to the team and customers.
- Liaise with the Sales, Customer Service and wider finance teams regarding payment plan maintenance, account issues and cross-functional queries.
- Support the Credit Manager with legal account processes and reporting to senior management.
- Credit Control Management & Administration
- Prepare daily bank balance reports and post multi-currency banking, including cheques and card payments.
- Reconcile and minimise unapplied cash.
- Maintain the direct debit environment, including mandates, reconciliations and bi-monthly/weekly runs for UK & Ireland.
- Process new account application, including credit checks, payment terms and credit limits accordingly.
- Maintain accurate customer records and manage the Credit control inbox, responding, filing and escalating appropriately.
- Coach and guide junior team members on best practices and company policies.
- Reporting & Processes
- Work to monthly and annual targets for cash collection, debt reduction and resolutions for unapplied cash.
- Support month-end processes and audit requirements.
- Maintain process manuals to reflect current procedures to ensure operational consistency across the team.
- Assist with credit policy development and implementation to enhance credit management procedures.
About you
- Experience working within credit control function.
- High attention to detail.
- Experience with Microsoft NAV (desirable but not essential).
- Proactive in improving processes and financial controls.
What you can expect
- 25 days holiday excluding public holidays increasing after 2 years’ service and the option to buy additional days.
- Company pension scheme matching up to 5% of contributions.
- Cycle to work & electric car scheme.
- Employee Assistance Programme.
- Birthday day off.
- Travel insurance.
- Retail, wellbeing, technology, and travel discounts.
Please note that this role is a fixed-term contract maternity cover.
Senior Credit Controller in Clapham employer: Liberty Wines Ltd
Liberty Wines is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With a focus on teamwork and collaboration, the Senior Credit Controller role provides opportunities for professional growth while enjoying benefits such as generous holiday allowances, a company pension scheme, and various discounts. Located in a vibrant area, employees can thrive in a dynamic environment that values both individual contributions and collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit Controller in Clapham
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common credit control scenarios. Think about how you’d handle overdue debts or customer queries, and be ready to share your experiences.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that suit your skills and interests!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
We think you need these skills to ace Senior Credit Controller in Clapham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Credit Controller role. Highlight your experience in credit control, customer account management, and any relevant software skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Liberty Wines. Mention specific experiences that relate to the job description and show us your passion for credit control.
Showcase Your Attention to Detail:In credit control, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Liberty Wines Ltd
✨Know Your Numbers
As a Senior Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control metrics and be ready to discuss how you've successfully managed cash flow and reduced bad debt in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex account issues you've resolved. Think about specific situations where you turned around a challenging customer relationship or improved a process. This will demonstrate your expertise and proactive approach.
✨Familiarise Yourself with the Company
Research Liberty Wines and understand their credit policies and customer base. Being able to speak about their operations and how you can contribute will show your genuine interest in the role and the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, challenges they face in credit control, and how success is measured in this role. This shows you're engaged and thinking about how you can fit into their culture.
