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- Tasks: Deliver top-notch customer service and manage orders with a friendly approach.
- Company: Join Liberty Wines, an award-winning company with a focus on training and development.
- Benefits: Enjoy 25 days holiday, performance bonuses, and discounts on travel and retail.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Coordinator plays a key role in delivering best-in-class customer service, acting as the primary point of contact for customers via inbound phone calls, assisting with orders, product enquiries, delivery updates and issue resolution. The role supports the end-to-end order process from entry through to delivery, ensuring orders are processed accurately and customer queries are resolved quickly and professionally. Strong communication, attention to detail and problem-solving skills are essential to maintain a high standard of customer service.
Key responsibilities
- Act as the first point of contact for inbound customer calls, managing a high volume of calls relating to orders, deliveries, products and account queries.
- Provide end‑to‑end customer support by assisting with order placement and amendments, investigating and resolving customer issues where possible, and escalating complex cases to the appropriate internal teams when required.
- Process wine orders accurately, ensuring correct products, quantities and delivery details.
- Provide accurate information on products, stock availability and delivery schedules and communicate order confirmations, stock updates and delivery timelines via phone and email.
- Build strong customer relationships through responsive and professional service.
- Process returns, credits and replacements in line with company procedures.
- Collaborate proactively with internal departments such as Sales, Warehouse and Distribution teams.
About you
- Previous experience working in a similar customer service or order processing role.
- Excellent written and verbal communication skills and able to build good working relationships.
- Reliable, positive and pro-active with the ability to prioritise and take ownership of issues.
- Enjoys working collaboratively as part of a team.
- Exceptional attention to detail and accuracy along with strong IT skills.
- Ability to learn new systems.
- A little bit of wine knowledge would come in handy!
Benefits
- 25 days holiday excluding public holidays increasing after 2 years’ service and the option to buy additional days.
- Personal bonus of up to 5% of salary, based on performance against key objectives.
- Company bonus of up to 15% of salary.
- Company pension scheme matching up to 5% of contributions.
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Cycle to work & electric car scheme.
- Employee Assistance Programme.
- Birthday day off.
- Travel insurance.
- Retail, wellbeing, technology, and travel discounts.
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment. We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development. Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.
Customer Service Co-ordinator in Clapham employer: Liberty Wines Ltd
Contact Detail:
Liberty Wines Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Clapham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Liberty Wines. Understand their values, products, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to highlight your ability to handle challenges like a pro.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Co-ordinator in Clapham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about communication, don’t hold back! Use clear and concise language in your application. We love candidates who can express themselves well, so let your personality shine through while keeping it professional.
Attention to Detail is Key: Double-check your application for any typos or errors. We’re looking for someone with exceptional attention to detail, so make sure your application reflects that. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Liberty Wines Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your product knowledge, especially if it relates to wine. Familiarise yourself with common customer queries and how to resolve them. This will show that you're proactive and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve issues quickly. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to demonstrate your skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you need it. This shows that you’re engaged and willing to ensure understanding.
✨Be a Team Player
Highlight your ability to work collaboratively with others. Share examples of how you've successfully worked in a team to resolve customer issues or improve processes. This will resonate well, as the company values teamwork and collaboration across departments.