At a Glance
- Tasks: Drive customer retention strategies for sportsbook and casino products in a dynamic environment.
- Company: Fast-growing iGaming business with ambitious growth plans.
- Benefits: Fully remote work, competitive salary, and career progression opportunities.
- Other info: Join a passionate team and thrive in a fast-paced, entrepreneurial culture.
- Why this job: Make a real impact in a high-performing team while working with sports and data.
- Qualifications: Experience in iGaming or Sports Betting retention and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a fast-growing and highly successful iGaming business that is expanding its UK Sports Betting division and is looking to hire a Sports Retention Executive. This is an exciting opportunity to join a high-performing retention team and take ownership of sportsbook retention campaigns across multiple brands and markets. The role offers significant autonomy, exposure to senior leadership, and the chance to make a genuine impact within a rapidly growing organisation.
The Role:
- Working closely with the Head of Retention, you will be responsible for developing, executing and optimising customer retention strategies across sportsbook and casino products.
- You will own the customer journey from onboarding through to reactivation, using data and customer insights to drive engagement, retention and revenue growth.
Key Responsibilities:
- Build and manage multi-channel CRM campaigns across email, SMS, push notifications and onsite messaging.
- Develop and execute sportsbook and casino promotional campaigns.
- Own the customer lifecycle, including onboarding, engagement, retention and reactivation.
- Utilise CRM and automation platforms to scale campaign activity and improve performance.
- Analyse campaign performance and customer behaviour to identify opportunities for optimisation.
- Conduct A/B testing and deliver data-driven recommendations.
- Work closely with marketing, design, development and compliance teams.
- Monitor industry trends, competitor activity and customer engagement strategies.
- Leverage AI tools and technology to enhance campaign delivery, content creation and segmentation.
- Support the development of retention strategies aimed at increasing customer lifetime value and reducing churn.
Requirements:
- Previous experience within iGaming, Sports Betting or Online Gaming retention/CRM.
- Hands-on experience managing customer lifecycle and retention campaigns.
- Strong analytical skills with experience using Excel and ideally Power BI.
- Experience using CRM platforms such as Smartico or similar.
- Good understanding of the UK betting and gaming market.
- Strong communication and stakeholder management skills.
- Ability to thrive within a fast-paced, entrepreneurial environment.
- Passion for sport and sports betting.
What's on Offer:
- Fully remote working.
- Competitive salary and benefits package.
- Opportunity to join a rapidly growing business with ambitious growth plans.
- High levels of ownership and responsibility.
- Work alongside experienced industry professionals.
- Career progression opportunities.
Sports Retention Executive in Luton employer: Liberty Towers
Join a dynamic and rapidly expanding iGaming business as a Sports Retention Executive, where you'll enjoy the flexibility of fully remote working while being part of a high-performing team. With a competitive salary and a strong focus on employee growth, you will have the opportunity to take ownership of impactful retention campaigns, collaborate with industry experts, and contribute to the company's ambitious growth plans in a vibrant work culture that values innovation and autonomy.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Retention Executive in Luton
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Liberty Towers. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Liberty Towers. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Sports Retention Executive in Luton
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Liberty Towers aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Liberty Towers
✨Highlight Your Passion for Sports
When chatting with Liberty Towers, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
