Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service in the insurance brokerage.
- Company: Dynamic insurance brokerage based in London with a focus on client satisfaction.
- Benefits: Full-time position with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on teamwork and client success.
- Why this job: Join a team where you can make a real difference in clients' experiences.
- Qualifications: Experience in insurance brokerage and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Client Manager plays a vital role in delivering exceptional service within the brokerage by supporting the end-to-end client experience. This position ensures clients receive timely, accurate, and professional assistance while maintaining strong relationships that promote account growth and retention.
Key Responsibilities
- Client Relationship Management
- Serve as a primary support contact for clients and as a central communication point across the team.
- Build trusted, long-term relationships by providing responsive and proactive service.
- Address and resolve client concerns with professionalism and urgency.
- Process certificates of insurance, ID cards, binders, and other policy documentation.
- Assist clients with billing inquiries, premium audits, and claims-related questions.
- Ensure prompt follow-up and consistent communication on all client requests.
- Work closely with Producers/Account Executives to support retention and account development.
- Participate in team meetings and contribute to ongoing process improvements.
- Support onboarding of new clients and assist with transitioning accounts.
Qualifications
Required
- Experience in an insurance brokerage or agency (personal or commercial lines).
- Solid understanding of insurance terminology, coverage forms, and industry practices.
- Excellent communication, customer service, and relationship-building abilities.
- Strong attention to detail and organizational skills.
- Proficiency with Acturis preferred.
Preferred
- Insurance license (Property & Casualty and/or Life & Health).
- Experience managing a book of business.
- Familiarity with underwriting guidelines and insurer appetites.
Key Attributes
- Client-focused mindset
- Strong problem-solving skills
- Ability to manage multiple priorities
- Professional, reliable, and proactive approach
- Team-oriented with a positive attitude
Executive Client Manager in London employer: Liberty Towers
Contact Detail:
Liberty Towers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Client Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Executive Client Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of insurance terminology and practices. We want you to feel confident discussing client management and service strategies, so practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Showcase your relationship-building skills! During interviews, share specific examples of how you've successfully managed client relationships in the past. Highlight your proactive approach and problem-solving abilities to demonstrate that you're the perfect fit for the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our client-focused culture.
We think you need these skills to ace Executive Client Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Executive Client Manager role. Highlight your experience in insurance brokerage and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client management and how your background aligns with our needs. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re looking for someone who can communicate effectively with clients and the team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Liberty Towers
✨Know Your Insurance Stuff
Make sure you brush up on your insurance terminology and coverage forms. Being able to speak confidently about industry practices will show that you’re not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built strong client relationships in the past. Think about specific situations where you resolved client concerns or provided exceptional service. This will demonstrate your client-focused mindset and problem-solving skills.
✨Be Ready to Discuss Team Collaboration
Since this role involves working closely with Producers and Account Executives, be prepared to talk about your experience in team settings. Share how you’ve contributed to team success and any process improvements you’ve been part of.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how they measure success in the Client Manager role. This shows your genuine interest and helps you assess if it’s the right fit for you.