At a Glance
- Tasks: Deliver exceptional client service and support the end-to-end client experience.
- Company: Dynamic insurance brokerage in London with a focus on client relationships.
- Benefits: Full-time position with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on continuous improvement and client satisfaction.
- Why this job: Join a team that values strong relationships and proactive service in the insurance industry.
- Qualifications: Experience in insurance brokerage and excellent communication skills required.
The predicted salary is between 35000 - 45000 € per year.
The Client Manager plays a vital role in delivering exceptional service within the brokerage by supporting the end-to-end client experience. This position ensures clients receive timely, accurate, and professional assistance while maintaining strong relationships that promote account growth and retention.
Key Responsibilities
- Client Relationship Management
- Serve as a primary support contact for clients and as a central communication point across the team.
- Build trusted, long-term relationships by providing responsive and proactive service.
- Address and resolve client concerns with professionalism and urgency.
- Service & Support
- Process certificates of insurance, ID cards, binders, and other policy documentation.
- Assist clients with billing inquiries, premium audits, and claims-related questions.
- Ensure prompt follow-up and consistent communication on all client requests.
- Team Collaboration
- Work closely with Producers/Account Executives to support retention and account development.
- Participate in team meetings and contribute to ongoing process improvements.
- Support onboarding of new clients and assist with transitioning accounts.
Qualifications
Required
- Experience in an insurance brokerage or agency (personal or commercial lines).
- Solid understanding of insurance terminology, coverage forms, and industry practices.
- Excellent communication, customer service, and relationship-building abilities.
- Strong attention to detail and organizational skills.
- Proficiency with Acturis preferred.
Preferred
- Insurance license (Property & Casualty and/or Life & Health).
- Experience managing a book of business.
- Familiarity with underwriting guidelines and insurer appetites.
Key Attributes
- Client-focused mindset
- Strong problem-solving skills
- Ability to manage multiple priorities
- Professional, reliable, and proactive approach
- Team-oriented with a positive attitude
Executive and Engagement Officer in London employer: Liberty Towers
As an Executive and Engagement Officer at our London-based insurance brokerage, you will thrive in a dynamic work culture that prioritises client satisfaction and professional growth. We offer comprehensive training, mentorship opportunities, and a collaborative environment where your contributions are valued, ensuring you can build a rewarding career while making a meaningful impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Executive and Engagement Officer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Client Manager role. Prepare a short, engaging summary of your experience and what you bring to the table. Make it memorable!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Executive and Engagement Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Manager. Highlight your experience in insurance brokerage and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client management and how your background aligns with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills:Since this role is all about building relationships, make sure your application reflects your excellent communication abilities. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Liberty Towers
✨Know Your Insurance Stuff
Make sure you brush up on your insurance terminology and industry practices. Being able to speak confidently about coverage forms and the specifics of personal or commercial lines will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve addressed client concerns with professionalism and urgency, as this is key for the Client Manager position.
✨Be Team-Oriented
Since this role involves collaboration with Producers and Account Executives, be ready to discuss how you work within a team. Share instances where you contributed to process improvements or supported colleagues in achieving common goals.
✨Demonstrate Proactive Problem-Solving
Think of scenarios where you’ve had to manage multiple priorities or resolve issues quickly. Showing that you can handle challenges with a proactive approach will resonate well with the interviewers, as they value reliability and a positive attitude.
