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- Tasks: Deliver exceptional client service and support the end-to-end client experience.
- Company: Dynamic insurance brokerage in London with a focus on client relationships.
- Benefits: Full-time position with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on continuous improvement and client satisfaction.
- Why this job: Join a team that values strong relationships and proactive service in the insurance industry.
- Qualifications: Experience in insurance brokerage and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
The Client Manager plays a vital role in delivering exceptional service within the brokerage by supporting the end-to-end client experience. This position ensures clients receive timely, accurate, and professional assistance while maintaining strong relationships that promote account growth and retention.
Key Responsibilities
- Client Relationship Management
- Serve as a primary support contact for clients and as a central communication point across the team.
- Build trusted, long-term relationships by providing responsive and proactive service.
- Address and resolve client concerns with professionalism and urgency.
- Process certificates of insurance, ID cards, binders, and other policy documentation.
- Assist clients with billing inquiries, premium audits, and claims-related questions.
- Ensure prompt follow-up and consistent communication on all client requests.
- Work closely with Producers/Account Executives to support retention and account development.
- Participate in team meetings and contribute to ongoing process improvements.
- Support onboarding of new clients and assist with transitioning accounts.
Qualifications
Required
- Experience in an insurance brokerage or agency (personal or commercial lines).
- Solid understanding of insurance terminology, coverage forms, and industry practices.
- Excellent communication, customer service, and relationship-building abilities.
- Strong attention to detail and organizational skills.
- Proficiency with Acturis preferred.
Preferred
- Insurance license (Property & Casualty and/or Life & Health).
- Experience managing a book of business.
- Familiarity with underwriting guidelines and insurer appetites.
Key Attributes
- Client-focused mindset
- Strong problem-solving skills
- Ability to manage multiple priorities
- Professional, reliable, and proactive approach
- Team-oriented with a positive attitude
Client Executive in London employer: Liberty Towers
Contact Detail:
Liberty Towers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or clients, make sure you can clearly articulate your experience and how it aligns with their needs. A confident and concise pitch can leave a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Client Executive position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Client Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Executive role. Highlight your experience in insurance brokerage and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about client relationship management. Let us know how you can contribute to our mission at StudySmarter.
Showcase Your Experience: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage client relationships and resolve issues. We love seeing concrete examples of how you've made a difference in previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Liberty Towers
✨Know Your Insurance Stuff
Make sure you brush up on your insurance terminology and coverage forms. Being able to speak confidently about industry practices will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about times when you resolved issues or provided exceptional service. This will demonstrate your client-focused mindset and problem-solving abilities.
✨Be Ready to Discuss Team Collaboration
Since this role involves working closely with Producers and Account Executives, be prepared to talk about your experience in team settings. Highlight any contributions you've made to process improvements or onboarding new clients.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or how success is measured in the role. This shows your genuine interest and helps you assess if it's the right fit for you.