Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, solving their product-related questions and issues.
- Company: Join a leading cloud-based Platform-as-a-Service provider making waves in tech.
- Benefits: Enjoy a hybrid work model with 3 days in the office and a competitive salary.
- Why this job: Perfect for those who love helping others and want to grow in a tech-savvy environment.
- Qualifications: Experience in customer support or technical support is essential; strong communication skills are a must.
- Other info: Bring your positive energy and empathy to create delightful customer experiences!
The predicted salary is between 33000 - 77000 £ per year.
Customer Support Engineer London Hybrid – 3 days in office Salary: £55,000 We are seeking a dedicated and customer-focused Customer Support Engineer to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in Customer Success Management (CSM) or customer support. In this role, you will be the first point of contact for our customers, providing prompt and effective support to resolve product-related inquiries. While the role does not demand deep technical expertise, you should possess the ability to understand our platform’s features, troubleshoot issues, and escalate complex cases when necessary. Strong communication and problem-solving skills are essential, as you will need to explain solutions clearly to non-technical users. Ideal Candidate Profile Experience in customer support, technical support or similar role a must. Experience with inspecting and diagnosing web-applications and/or mobile applications Strong understanding of and experience with REST APIs and/or GraphQL API Knowledge of Single Sign-on including OAuth, SAML, and SCIM Ability to reproduce customer issues, perform triage and file bugs with Engineering Strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. Excellent interpersonal skills and multitasking abilities Superb written and verbal communication skills Positive attitude, empathy, and high energy
Customer Support Engineer employer: Liberty Towers
Contact Detail:
Liberty Towers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarize yourself with our cloud-based Platform-as-a-Service (PaaS) solution. Understanding the features and functionalities of our platform will help you communicate effectively with customers and troubleshoot their issues more efficiently.
✨Tip Number 2
Brush up on your knowledge of REST APIs and GraphQL API. Being able to discuss these technologies confidently will demonstrate your technical understanding and ability to assist customers with their inquiries.
✨Tip Number 3
Practice your problem-solving skills by simulating common customer issues. This will prepare you for real-life scenarios and show your potential to handle customer inquiries effectively during the interview process.
✨Tip Number 4
Highlight your experience in customer support or technical support roles during conversations. Sharing specific examples of how you've successfully resolved customer issues will showcase your relevant skills and dedication to providing excellent customer experiences.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or technical support roles. Emphasize any experience you have with web applications, REST APIs, and troubleshooting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to resolve issues effectively. Mention specific examples of how you've provided excellent customer experiences in the past.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to explain complex concepts clearly. Use concise language and avoid jargon.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills. Describe situations where you successfully diagnosed and resolved customer issues, showcasing your tenacity and positive attitude.
How to prepare for a job interview at Liberty Towers
✨Showcase Your Customer-Centric Mindset
Emphasize your dedication to customer satisfaction during the interview. Share specific examples of how you've gone above and beyond to resolve customer issues in previous roles, highlighting your problem-solving skills and empathy.
✨Demonstrate Technical Understanding
While deep technical expertise isn't required, it's important to show that you understand the basics of the platform's features. Be prepared to discuss your experience with web and mobile applications, as well as your familiarity with REST APIs and GraphQL.
✨Communicate Clearly and Effectively
Since you'll be explaining solutions to non-technical users, practice articulating complex concepts in simple terms. During the interview, focus on your communication style and ensure you convey your thoughts clearly and confidently.
✨Exhibit a Positive Attitude and Energy
A positive attitude can make a significant difference in customer support roles. Show your enthusiasm for the position and the company during the interview. Your energy and passion for providing delightful customer experiences will resonate with the interviewers.
