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- Tasks: Manage client relationships and ensure exceptional service in the insurance brokerage.
- Company: Dynamic insurance brokerage based in London with a focus on client satisfaction.
- Benefits: Full-time position with opportunities for professional growth and development.
- Other info: Collaborative environment with a focus on continuous improvement and client success.
- Why this job: Join a team that values strong relationships and proactive service in a thriving industry.
- Qualifications: Experience in insurance brokerage and excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Client Manager plays a vital role in delivering exceptional service within the brokerage by supporting the end-to-end client experience. This position ensures clients receive timely, accurate, and professional assistance while maintaining strong relationships that promote account growth and retention.
Key Responsibilities
- Client Relationship Management
- Serve as a primary support contact for clients and as a central communication point across the team.
- Build trusted, long-term relationships by providing responsive and proactive service.
- Address and resolve client concerns with professionalism and urgency.
- Service & Support
- Process certificates of insurance, ID cards, binders, and other policy documentation.
- Assist clients with billing inquiries, premium audits, and claims-related questions.
- Ensure prompt follow-up and consistent communication on all client requests.
- Team Collaboration
- Work closely with Producers/Account Executives to support retention and account development.
- Participate in team meetings and contribute to ongoing process improvements.
- Support onboarding of new clients and assist with transitioning accounts.
Qualifications
Required
- Experience in an insurance brokerage or agency (personal or commercial lines).
- Solid understanding of insurance terminology, coverage forms, and industry practices.
- Excellent communication, customer service, and relationship-building abilities.
- Strong attention to detail and organizational skills.
- Proficiency with Acturis preferred.
Preferred
- Insurance license (Property & Casualty and/or Life & Health).
- Experience managing a book of business.
- Familiarity with underwriting guidelines and insurer appetites.
Key Attributes
- Client-focused mindset
- Strong problem-solving skills
- Ability to manage multiple priorities
- Professional, reliable, and proactive approach
- Team-oriented with a positive attitude
Client Management - Executive Director in City of London employer: Liberty Towers
Contact Detail:
Liberty Towers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management - Executive Director in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to the right people.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client management approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Client Manager, you'll need to build strong relationships. Role-play common client scenarios with a friend to sharpen your responses and ensure you come across as professional and approachable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Client Management - Executive Director in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Manager. Highlight your experience in insurance brokerage and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client management and how your background aligns with our needs. Remember, we love a personal touch, so let your personality come through!
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional – we’re looking for someone who can connect with clients effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Liberty Towers
✨Know Your Insurance Stuff
Make sure you brush up on your insurance terminology and coverage forms. Being able to speak confidently about industry practices will show that you’re not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you’ve built strong client relationships or resolved issues effectively. This will demonstrate your ability to provide exceptional service and support, which is crucial for the Client Manager position.
✨Be Team-Oriented
Since this role involves collaboration with Producers and Account Executives, be ready to discuss how you’ve worked in teams before. Highlight any contributions you made to process improvements or onboarding new clients to show you’re a team player.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client management and how they measure success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.