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- Tasks: Be the go-to person for customer inquiries and troubleshoot issues effectively.
- Company: Join a leading cloud-based PaaS provider making waves in tech.
- Benefits: Enjoy a hybrid work model with 3 days in the office and a competitive salary.
- Why this job: Perfect for those who love helping others and want to grow in a tech-savvy environment.
- Qualifications: Experience in customer support or technical support is essential; strong communication skills are a must.
- Other info: Bring your positive energy and empathy to create delightful customer experiences!
The predicted salary is between 33000 - 77000 £ per year.
Application Support Engineer London Hybrid – 3 days in office Salary: £55,000 We are seeking a dedicated and customer-focused Application Support Engineer to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in Customer Success or Customer Support. In this role, you will be the first point of contact for our customers, providing prompt and effective support to resolve product-related inquiries. While the role does not demand deep technical expertise, you should possess the ability to understand our platform’s features, troubleshoot issues, and escalate complex cases when necessary. Strong communication and problem-solving skills are essential, as you will need to explain solutions clearly to non-technical users. Ideal Candidate Profile Experience in customer support, technical support or similar role a must. Experience with inspecting and diagnosing web-applications and/or mobile applications Strong understanding of and experience with REST APIs and/or GraphQL API Knowledge of Single Sign-on including OAuth, SAML, and SCIM Ability to reproduce customer issues, perform triage and file bugs with Engineering Strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. Excellent interpersonal skills and multitasking abilities Superb written and verbal communication skills Positive attitude, empathy, and high energy
Application Support Engineer employer: Liberty Towers
Contact Detail:
Liberty Towers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarize yourself with our cloud-based Platform-as-a-Service (PaaS) solution. Understanding the features and functionalities of our platform will help you communicate effectively with customers and troubleshoot their issues more efficiently.
✨Tip Number 2
Brush up on your knowledge of REST APIs and GraphQL API. Being able to discuss these technologies confidently will demonstrate your technical understanding and ability to assist customers with their inquiries.
✨Tip Number 3
Practice your problem-solving skills by simulating common customer issues. This will prepare you for real-life scenarios and show your potential to handle customer inquiries effectively during the interview.
✨Tip Number 4
Highlight your experience in customer support roles during conversations. Share specific examples of how you've successfully resolved customer issues, as this will showcase your dedication to providing excellent customer experiences.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or technical support roles. Emphasize your skills in troubleshooting web and mobile applications, as well as your familiarity with REST APIs and GraphQL.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer experiences. Mention specific examples of how you've successfully resolved customer issues in the past and your ability to communicate effectively with non-technical users.
Showcase Problem-Solving Skills: During the application process, be prepared to discuss your problem-solving approach. Highlight instances where you diagnosed and resolved technical issues, and explain how you triaged problems and communicated solutions to customers.
Highlight Interpersonal Skills: Since strong interpersonal skills are essential for this role, make sure to mention any relevant experiences that demonstrate your ability to work well with others, manage multiple tasks, and maintain a positive attitude under pressure.
How to prepare for a job interview at Liberty Towers
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer support or technical support roles. Share specific examples of how you've successfully resolved customer issues and improved their experience.
✨Demonstrate Technical Understanding
While deep technical expertise isn't required, it's important to show that you understand the basics of web and mobile applications. Be prepared to discuss your familiarity with REST APIs, GraphQL, and Single Sign-on protocols like OAuth and SAML.
✨Communicate Clearly and Effectively
Since you'll be explaining solutions to non-technical users, practice articulating complex concepts in simple terms. During the interview, focus on your communication skills and how you can make technical information accessible.
✨Exhibit Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and problem resolution. Share examples of how you've triaged issues, reproduced customer problems, and collaborated with engineering teams to find solutions.
