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- Tasks: Provide IT support and manage service requests for a busy service desk.
- Company: Join Liberty, a leading property services provider dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, 23 days annual leave, and wellness perks like mental health support.
- Why this job: Be part of a dynamic team that values innovation and community impact.
- Qualifications: 1-2 years in a service desk role; ITIL qualification preferred.
- Other info: This is a fixed-term contract with opportunities for training and development.
The predicted salary is between 22000 - 24000 £ per year.
Liberty has an exciting opportunity for a Service Desk Analyst to join our team on a 12 month fixed term contract (maternity cover). Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a competitive salary of between £26,000 - £28,000 (dependant on experience), plus benefits.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector. We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
Key responsibilities for this Service Desk Analyst will include:
- Provide operational support, over the phone and face to face for the IT Service Desk
- Ensure all incidents are recorded on the Service Desk Management Tool and are resolved
- Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively
- Take ownership of incidents and service requests through to resolution
- Ensure all incidents and service requests which can’t be resolved at the service desk are escalated to the relevant teams and proactively managed
- 1st & 2nd line support, troubleshooting of IT related problems from in-house software to hardware
- Identify improved ways of working
What we are looking for in our ideal Service Desk Analyst:
- 1-2 years experience working in a service desk or desktop team environment (Mandatory).
- ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable)
- In depth knowledge of industry standard products including Windows 11, Android, IOS, MS Office.
- Networking protocols & desktop/laptop computers and peripherals.
- Excellent PC support experience in a multi-site environment
- Knowledge of Service Desk logging systems and experience working within a busy IT Service Desk environment.
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- 23 days Annual Leave, plus Bank Holidays
- Cycle to work Scheme
- Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
- YuLife, includes: Life Insurance/Death in service benefit - 2x annual salary value
- Smart health (including rund the clock access to 24/7 UK-based GPs)
- Best Doctors to provide a second opinion on complex cases or diagnosis
- Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
- Online Health Check Nutrition consultations
- Online fitness programme
- YuMatter - Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions, with a counsellor
- Free will writing
- Reward scheme for healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/ rewards
- Exclusive membership and wellbeing product discounts
- Medicash Health Cash Plan (optional to register, P11D tax value approximately £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
- Discounted gym membership
- Savings on cinema tickets, travel, holidays & retail
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
Liberty is a real living wage employer. If you have the desire to work in a busy and high performing team, why not join us as our Service Desk Analyst FTC, click “apply” below - we want to hear from you!
Closing date for applications is 25th June 2025 (we reserve the right to close this vacancy earlier depending on number of applications).
Service Desk Analyst Fixed Term Contract employer: Liberty. The go-to people for property services.
Contact Detail:
Liberty. The go-to people for property services. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 11, MS Office, and service desk logging systems. Being able to demonstrate your knowledge and experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in a busy IT service desk environment. Be prepared to discuss specific incidents where you successfully resolved issues or improved processes, as this will show your capability to handle the responsibilities of the role.
✨Tip Number 3
Research Liberty's values and mission, and think about how your personal values align with theirs. During the interview, express your enthusiasm for their commitment to customer service and community impact, as cultural fit is often just as important as technical skills.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the company. Inquire about the team dynamics, training opportunities, and how success is measured in the Service Desk Analyst position to show that you're proactive and engaged.
We think you need these skills to ace Service Desk Analyst Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk or desktop team environments. Emphasise any ITIL qualifications and your familiarity with industry-standard products like Windows 11 and MS Office.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you and how your skills align with them.
Showcase Problem-Solving Skills: Provide examples in your application of how you've effectively resolved IT-related issues in previous roles. Highlight your ability to take ownership of incidents and manage them through to resolution.
Highlight Customer Service Experience: Since this role involves providing operational support, emphasise any customer service experience you have. Discuss how you’ve successfully communicated with clients or users to resolve their issues.
How to prepare for a job interview at Liberty. The go-to people for property services.
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows 11, Android, iOS, and MS Office. Be prepared to discuss your experience with troubleshooting IT issues, as this will be crucial for the Service Desk Analyst role.
✨Demonstrate Customer Service Skills
Since this role involves providing support over the phone and face-to-face, showcase your customer service skills. Prepare examples of how you've effectively resolved customer issues in the past.
✨Familiarise Yourself with ITIL Practices
If you have an ITIL V3/V4 qualification, be ready to discuss how you've applied these principles in your previous roles. If not, do some research on ITIL practices and be prepared to explain how they can improve service desk operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the service desk faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
