Transformation Lead

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 04-Dec-2025

Employment Type: Permanent, Full time

Division: Operations

Department: Transformation and Change

Location: London

About the Role:

As part of the Liberty International Insurance Transformation function, the Transformation Lead will focus on hands-on delivery, effective stakeholder engagement, and embedding change that delivers measurable and sustainable outcomes. Working in partnership with the business, business agility, technology, and transformation specialists in delivery or change management, the Transformation Lead ensures that transformation activity is well governed, inclusive, and aligned to the LII ecosystem to deliver transformation initiatives in a structured and collaborative way.

The individual will oversee and lead multiple areas of responsibilities which will flex dependent on the size of initiatives and may lead the direction of work in these areas also. The position will initially be aligned to overseeing the investment and business outcomes of initiatives coordinating product implementations, process optimisation and change management efforts, on initiatives such as Submission Intelligence Tool (SIT) streamlining underwriting and operational workflows by automating repetitive tasks. The role of these tools is to enhance accuracy, accelerate turnaround times and free underwriters and operations teams to focus on complex, value-added activities. Its implementation supports organisational goals of improving efficiency, ensuring compliance, and delivering a faster, more reliable customer experience.

Reports to: Liberty International Insurance Transformation Director. Leads Transformation Analysts/Specialists.

The individual will have direct responsibility or leading individuals with the following responsibilities:

• Delivery Leadership

• Manage delivery of transformation initiatives or workstreams within agreed scope of outcomes, schedule and budget.
• Ensures business readiness and provides input into the planning process.
• Create and maintain roadmaps, value drop milestones and ensure dependency management.
• Coordinate day-to-day delivery activities, including one team planning coordination.
• Supports the removal of blockers/impediments in the delivery of outcomes, including collaboration with teams outside of delivery teams, including active risk and dependency management.
• Drive continuous improvement in delivery practices, ensuring consistency and repeatability.
• Works daily with the working groups, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment across workstreams.

• Design and implement change plans (impact assessments, readiness, adoption and sustainment activities).
• Create clear stakeholder engagement and communications plans in partnership with the business supporting structured change management methods (Prosci, Agile).
• Run workshops and training targeted to support adoption and capability uplift.
• Measure and monitor adoption and adjust interventions to improve outcomes.
• Conduct all relevant activities including impact analysis, stakeholder mapping, engagement plans and readiness assessments.
• Ensure that training and communication activities are in place to support effective change management.

• Build productive working relationships and orchestrates the partnership with all key stakeholders, teams and support functions.
• Ability to influence delivery teams and stakeholders on initiatives to reach the right outcomes, balancing priorities and seeking additional input as required.
• Work with the sponsor to ensure effective leadership in the delivery of the initiative and coach the sponsor in their role as it pertains to delivery and change management.
• Effectively manages the prioritisation of planned or potential change to the delivery of outcomes. Reporting on feasibility, cost of delay ramifications, economies, or other aspects.

• Provide regular, accurate reporting on progress, benefits and risks of delivery.
• Ensure governance artefacts, decision records and highlight reports are maintained to the required standard.
• Support prioritisation and resource allocation discussions for workstreams.
• Ensure all governance, reporting, and documentation meet agreed standards.
• Support and contribute to preparedness for working groups and governance forums.

• Manage and coach team members (where applicable), supporting development and wellbeing.
• Organise responsibilities, fostering ownership and accountability within the team.
• Role model Liberty’s values and commitment to wellbeing, authenticity, and teamwork.
• Where required is a people leader who will support the development and performance of individuals within their role.

• Contribute to the development and adoption of delivery tools, templates, and best practice playbooks.
• Support capability building activities across the function (training, retrospectives, knowledge sharing).
• Recommend improvements to ways of working based on lessons learned.
• Support the translation of strategic objectives into actionable delivery plans and milestones.

• Ensure that transformation outcomes are embedded, measurable, and sustained post-implementation.
• Promote continuous improvement and feedback loops within and across the Transformation and Change team.

Skills and Experience

• Proven track record delivering change/transformation projects in complex or regulated environments.
• Experience of working with delivery teams aligned to agile ways of working and creation of business value through business and technical change initiatives.
• Excellent stakeholder engagement, facilitation and influencing skills.
• Practical knowledge of change management approaches and adoption techniques.
• Strong problem solver with ability to work with a team to maximize progress, potential and overall effectiveness.
• Comfortable with ambiguity; pragmatic and outcome focused.
• Collaborative and people-focused; models psychological safety and respectful challenge.
• Clear and concise communicator; able to adapt style to audience.
• Resilient, curious, and continuously improving.
• Acts with integrity, empathy and commercial awareness.
• Experience in financial services or insurance.
• Experience working in hybrid delivery models and with cross-functional teams.

Regulation

Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

About Liberty Specialty Markets (LSM)

Liberty Specialty is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insurers in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing collaboration together to share our unique perspectives helps us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.