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- Tasks: Lead strategic planning and execution for Operations Excellence, driving impactful initiatives.
- Company: Dynamic insurance company focused on innovation and operational excellence.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with strong focus on continuous improvement and career development.
- Why this job: Shape the future of operations and make a real difference in a leading organisation.
- Qualifications: Experience in strategic planning and change management, preferably in insurance.
The predicted salary is between 55000 - 65000 £ per year.
The Strategy & Planning Lead plays a critical role in shaping and driving the strategic agenda of the Operations Excellence function within LII. Reporting into the Head of Operations Excellence, there will be a strong focus on developing value propositions that can transition into formal programs of work, conducting internal strategic assessments on LII objectives and external analysis of our peers and how we can compete to become a top quartile organization. This role will also help shape service models for our Operations organization, developing personas of the future to support the policy lifecycle and driving implementation of those models through our strategic programs. This role combines strategic foresight with execution discipline, ensuring that business priorities align with organizational objectives and deliver measurable outcomes across operations.
Key Responsibilities
- Strategic Planning & Alignment
- Partner with the Head of Operations Excellence to shape the operating model and roadmap for the Operations Excellence function, its capabilities and value proposition for LII.
- Develop operating and service model designs to enable an efficient operations with a focus on quality of service, automation and scale.
- Develop materials, including strategic playbooks, to articulate the value of key Operations Excellence initiatives and solicit stakeholder feedback and buy-in.
- Develop and apply planning and analysis skills to effectively solve complex business issues.
- Develop knowledge of developments and advancements inside and outside of the insurance industry to translate into LII focused recommendations.
- Partner with LII Ops leadership to assess and align initiatives with overall strategic goals.
- Define and maintain LII Ops 2030 strategic plans into actions, performance metrics and success criteria.
- Operations Excellence
- Design and implement common frameworks to embed within the LII organization.
- Support the Right Work, Right Desk agenda of process optimization, standardization, and automation initiatives across LII operations.
- Champion continuous improvement methodologies and data driven methodologies (Lean, Six Sigma, Kaizen) to enhance efficiency and customer experience.
- Identify operational risks, gaps, and dependencies; recommend solutions to improve resilience and compliance.
- Performance Management
- Establish, monitor and assess KPIs, KRIs and dashboards to translate business performance into insights and actions.
- Conduct periodic business reviews, highlighting achievements, challenges, and corrective actions.
- Support the delivery of initiatives that can unlock tangible business value (financial, non-financial, customer experience).
- Change Leadership & Stakeholder Engagement
- Act as an advisor to the Head of Operations Excellence and LII Ops stakeholders on strategic initiatives and transformation efforts.
- Engage and influence cross-functional teams, building strong internal partnerships with underwriting, claims, IT, finance, and risk.
- Champion change management efforts to embed a culture of excellence, business agility and accountability.
- Market & Competitive Intelligence
- Monitor insurance industry trends, regulatory changes, and competitive movements.
- Provide insights and recommendations to position the organization for long-term success.
Experience & Skills
- Experience within a strategic planning, operating model design, consulting and change background from within Insurance highly desirable.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts.
- Strong team player, with an appreciation of the need to ensure strong links are built and maintained with other business functions and areas.
- Ability to develop and apply consulting skills and effectively solve complex business problems.
- The ability to articulate complex problems, recommendations and solutions in a simple and logical manner.
- Experience of owning and managing initiatives from the planning stage through to delivery.
- Ability to be adaptable, work with incomplete information and remove obstacles in a rapidly changing environment.
Strategy & Planning Lead, Operations Excellence employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Planning Lead, Operations Excellence
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at LII. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into LII's operations and recent projects. Show us you know your stuff and how you can contribute to our strategic goals.
✨Tip Number 3
Practice your storytelling skills! We love hearing about your past experiences and how they relate to the role. Make it engaging and relevant to what we do at Operations Excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Strategy & Planning Lead, Operations Excellence
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategy & Planning Lead role. Highlight your experience in strategic planning and operations excellence, and show us how you can contribute to our goals at StudySmarter.
Showcase Your Skills: We want to see your problem-solving skills in action! Use specific examples from your past experiences that demonstrate your ability to tackle complex business issues and drive measurable outcomes.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Liberty Specialty Markets
✨Know Your Strategy Inside Out
Make sure you thoroughly understand the strategic goals of the Operations Excellence function. Familiarise yourself with their current initiatives and how they align with industry trends. This will help you articulate how your experience can contribute to their objectives.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data-driven methodologies like Lean or Six Sigma to solve complex business problems. Highlight your ability to translate insights into actionable strategies that drive performance.
✨Engage with Stakeholder Perspectives
Demonstrate your understanding of cross-functional collaboration by discussing how you've successfully engaged with various teams in the past. Share examples of how you’ve built strong partnerships and influenced stakeholders to achieve common goals.
✨Prepare for Change Management Scenarios
Since change leadership is key in this role, think of instances where you've championed change initiatives. Be ready to explain your approach to overcoming resistance and embedding a culture of excellence within an organisation.