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- Tasks: Lead process optimisation initiatives and drive innovative solutions for efficiency.
- Company: Join Liberty Specialty Markets, a global leader in insurance and reinsurance.
- Benefits: Enjoy a vibrant work culture, career development, and flexible working options.
- Why this job: Make a real impact by shaping processes and driving change in a dynamic environment.
- Qualifications: Experience in process optimisation and strong analytical skills required.
- Other info: Be part of a diverse team committed to inclusion and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Country: United Kingdom of Great Britain and Northern Ireland
Creation Date: 09-Oct-2025
Employment Type: Fixed term contract
Employment Type: Full time
Ref #: 1234571920
Description & Requirements
Role Title: Senior Process Optimization Specialist
Department: Operations
Division: Strategic Operations
Location: London
Type: FTC 6 months
About the Role:
The Senior Process Optimization Consultant is responsible for contributing to the execution of Right Work Right Desk, operating model and continuous improvement initiatives, in line with strategy, across LII. The role holder will play an important role in helping to foster a culture of ongoing and sustainable change through the embedding of standardization and optimization methodologies, change management, and the implementation of the supporting framework to deliver a “common as possible, different as necessary” mind-set throughout LII.
About the Department & Team:
The Process Optimization team, within Operations Excellence, is responsible for:
- Working alongside LII front office and support functions to proactively identify opportunities and design process standards to work more efficiently and effectively.
- Challenging existing methods and procedures and explore alternative solutions to complex problems.
- Designing and shaping operating models, developing the associated organizational capabilities to deliver value.
- Identify opportunities to deploy technology and automation solutions to streamline the end to end process
- Keeping in touch with developments and advancements inside and outside of the insurance industry, making recommendations on how to drive growth at GRS.
- To build and maintain a wide-reaching internal network whilst driving external partnerships with LII’s peers and market leading organisations
- Working with senior management to assist in the development and delivery of growth strategies based on an in-depth understanding of customer needs.
Key Responsibilities:
Responsibilities
- Ownership: Evaluate existing and proposed business processes through the definition of best practices and standards.
- Lead on the definition and delivery of optimization initiatives from evolution/efficiency identification through to implementation.
- Manage a team of Process Optimization Consultants to deliver on RWRD initiatives, provide training and establish working relationships with the business
- Work with the UK & MENA Process Optimization Lead to ensure the business impact and dependencies are identified, reported on and managed at all times.
- Keep abreast of, and understand the impact of, market processes and initiatives that potentially could impact the LII operations.
Cultural Impact:
Cultural Impact
- Working with the Head of Operations Excellence and multi-location key business stakeholders, to build an optimization environment which supports an ongoing programme of enhancement and efficiency.
- Design and deliver optimization coaching to business stakeholders
Run:
Run
- Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
- Work with the UK & MENA Process Optimization Lead to secure appropriate business sponsorship for the initiatives and track through associated benefits.
- Lead and facilitate optimization based workshops to drive ideas and solutions
- Delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of improved ways of working, including the use of data and technology assets.
- Actively identify potential risks and issues with those initiatives and manage their resolution.
- Identify trends and process variations as part of establishing an optimization monitoring system.
- Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
- Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.
- Contribute to the ongoing maintenance of the LII process taxonomy.
Skills and Experience:
Qualifications
- A proven track record of defining and delivering complex optimization initiatives
- Extensive London Market/ General Insurance business analysis experience and knowledge of CI/ Lean methodologies
- Extensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processes
- Excellent communication skills
- Experience working in large organisation – multi-national preferable but not essential
- Experience of formal change structure and disciplines
- Ability to work independently
- Appreciation of various Change Management methodologies
- Strong analytical and problem-solving skills
- Strong data analysis skills
About Liberty Specialty Markets (LSM)
Liberty Specialty is part Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion
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Sr Process Optimization Specialist employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Process Optimization Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we have, the better our chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should know what makes them tick and how we can contribute to their goals. Tailor our answers to show how our skills align with their needs.
✨Tip Number 3
Practice makes perfect! We can do mock interviews with friends or use online platforms to get comfortable with common questions. The more we practice, the more confident we'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Sr Process Optimization Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Process Optimization Specialist role. Highlight your experience with process optimisation and change management, as these are key aspects of the job.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the responsibilities mentioned in the job description. This will help us see how you can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for process optimisation shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Liberty Specialty Markets
✨Know Your Processes
Familiarise yourself with process optimisation methodologies like Lean and CI. Be ready to discuss how you've applied these in past roles, especially in complex environments. This shows you understand the core of what the role entails.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving abilities. Use data to back up your claims about past successes in optimising processes. This will demonstrate your capability to drive efficiency and value.
✨Understand the Company Culture
Research Liberty Specialty Markets and their values, particularly around diversity and inclusion. Be prepared to discuss how you can contribute to fostering a supportive and collaborative environment, aligning with their 'Put People First' ethos.
✨Engage with Stakeholders
Think about how you would build relationships with various stakeholders. Prepare to share strategies for managing change and securing buy-in for optimisation initiatives. This will show your readiness to lead and facilitate workshops effectively.