Sr Director, Product Owner – Claim and Billing

Role Title: Chief Product Officer – Distribution

Department: Business Agility

Team: Office of Operations

Location: London

Type: Permanent

Regulated Role: No

About the role:

As the Chief Product Officer, Distribution, you will be responsible for delivering on implementation of Global Risk Solutions (GRS) digital distribution strategy across global foundational distribution aspects such as client and partner engagement (relationship management and risk intake) as well as client and partner enablement (portals and risk/insurance management). Collaborates with business and technology stakeholders to enable execution of end-to-end delivery plan across foundational distribution capabilities across GRS. Leading end to end programs and managing progress, risks, and dependencies across other domains. Responsible for translating Distribution domain-level business objectives (e.g., increase efficiency through an improved broker and customer portal experience) into agile product strategies through a deep understanding of end-to-end distribution lifecycle management. Responsible for ensuring stakeholder satisfaction and overall progress against strategic objectives using agile methodology.

Key Responsibilities:

• Develops and executes product strategies and roadmaps to support digital capabilities such as broker onboarding, customer/broker account management, relationship management, customer/broker domain analytics in partnership with other domain and portfolio leaders.
• Understands the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets.
• Translates the voice of customer (from both broker and consumer perspective) and works closely with business units to take business strategy and translate into product strategies to support overall business objectives.
• Represents the business by communicating product vision broadly and effectively to key stakeholders and Sr. Management.
• Prioritises and allocates investment across products and ensures sufficient resources.
• Owns the overall product backlog across the Distribution domain and provides guidance to product owners on the teams that comprise the complete effort.
• Uses the overall backlog to coordinate the work of product teams, through each team’s product owner.
• Functions as the final arbiter at the agile product level to order work and accepts the final release plan.
• Manages final escalation on trade-offs across the product domain, provides customer-oriented feedback on product and feature demos for product teams.
• Provides leadership to agile product teams and has direct managerial responsibilities for Product Owners.
• Defines objectives and development plans in alignment with IT and business objectives. Manages team to achieve business results.
• Champions agile development methodology transformation across the company through contribution to agile education initiatives and communicating agile principles to executive audiences.
• Monitors the application of agile principles across product teams.
• Leads a team of about 40 globally.
• Manages diverse stakeholders globally.

Skills and Experience:

• Business expertise and knowledge of agile development methodologies and IT project management.
• Bachelor’s degree or equivalent in relevant field (business, computer science, etc.) and demonstrable experience in business, engineering, technology and/or consulting.
• Experience managing product management teams.
• Proven business expertise is needed to set clear priorities across the product domain and drive business value.
• In-depth knowledge and ability to influence business strategy for Distribution function for a commercial insurer.
• Possesses strong communication and influence skills within the reporting line as well as with IT and business peers.
• Excellent collaboration skills — leading execution across teams, influencing across organizations, respected, experience of working across levels from developers and designers.
• Demonstrates passion for improving customer outcomes and experiences.
• Embraces change and \’outside of the box\’ ideas – does not feel attachment to the status quo.
• Encourages a non-hierarchical culture.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

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