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- Tasks: Lead strategic planning and drive operational excellence initiatives within a dynamic team.
- Company: Join a forward-thinking insurance company focused on innovation and excellence.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Shape the future of operations and make a real impact in a leading organisation.
- Qualifications: Experience in strategic planning and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
The Strategy & Planning Lead plays a critical role in shaping and driving the strategic agenda of the Operations Excellence function within LII. Reporting into the Head of Operations Excellence, there will be a strong focus on developing value propositions that can transition into formal programs of work, conducting internal strategic assessments on LII objectives and external analysis of our peers and how we can compete to become a top quartile organization.
This role will also help shape service models for our Operations organization, developing personas of the future to support the policy lifecycle and driving implementation of those models through our strategic programs. This role combines strategic foresight with execution discipline, ensuring that business priorities align with organizational objectives and deliver measurable outcomes across operations.
Key Responsibilities- Strategic Planning & Alignment
- Partner with the Head of Operations Excellence to shape the operating model and roadmap for the Operations Excellence function, its capabilities and value proposition for LII.
- Develop operating and service model designs to enable an efficient operations with a focus on quality of service, automation and scale.
- Develop materials, including strategic playbooks, to articulate the value of key Operations Excellence initiatives and solicit stakeholder feedback and buy-in.
- Develop and apply planning and analysis skills to effectively solve complex business issues.
- Develop knowledge of developments and advancements inside and outside of the insurance industry to translate into LII focused recommendations.
- Partner with LII Ops leadership to assess and align initiatives with overall strategic goals.
- Define and maintain LII Ops 2030 strategic plans into actions, performance metrics and success criteria.
- Operations Excellence
- Design and implement common as possible frameworks to embed within the LII organization.
- Support the Right Work, Right Desk agenda of process optimization, standardization, and automation initiatives across LII operations.
- Champion continuous improvement methodologies and data driven methodologies (Lean, Six Sigma, Kaizen) to enhance efficiency and customer experience.
- Identify operational risks, gaps, and dependencies; recommend solutions to improve resilience and compliance.
- Performance Management
- Establish, monitor and assess KPIs, KRIs and dashboards to translate business performance into insights and actions.
- Conduct periodic business reviews, highlighting achievements, challenges, and corrective actions.
- Support the delivery of initiatives that can unlock tangible business value (financial, non financial, customer experience).
- Change Leadership & Stakeholder Engagement
- Act as an advisor to the Head of Operations Excellence and LII Ops stakeholders on strategic initiatives and transformation efforts.
- Engage and influence cross-functional teams, building strong internal partnerships with underwriting, claims, IT, finance, and risk.
- Champion change management efforts to embed a culture of excellence, business agility and accountability.
- Market & Competitive Intelligence
- Monitor insurance industry trends, regulatory changes, and competitive movements.
- Provide insights and recommendations to position the organization for long-term success.
- Experience within a strategic planning, operating model design, consulting and change background from within Insurance highly desirable.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts.
- Strong team player, with an appreciation of the need to ensure strong links are built and maintained with other business functions and areas.
- Ability to develop and apply consulting skills and effectively solve complex business problems.
- The ability to articulate complex problems, recommendations and solutions in a simple and logical manner.
- Experience of owning and managing initiatives from the planning stage through to delivery.
- Ability to be adaptable, work with incomplete information and remove obstacles in a rapidly changing environment.
Strategy & Planning Lead, Operations Excellence in London employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy & Planning Lead, Operations Excellence in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their strategic goals and think about how your skills can help them achieve those objectives. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Strategy & Planning Lead. Keep it concise but impactful, focusing on your ability to drive operational excellence and strategic initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Strategy & Planning Lead, Operations Excellence in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Strategy & Planning Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to think strategically. Share examples of how you've developed operating models or driven initiatives in previous roles, as this is key for us in the Operations Excellence team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that communicate your ideas effectively, so avoid jargon and focus on clarity.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to review your details efficiently. Plus, it’s super easy!
How to prepare for a job interview at Liberty Specialty Markets
✨Know Your Strategy Inside Out
Make sure you thoroughly understand the strategic goals of the Operations Excellence function. Familiarise yourself with their current initiatives and be ready to discuss how your experience aligns with their objectives. This will show that you're not just interested in the role, but also invested in the company's success.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve complex business problems or design operating models. Think of examples from your past experiences where you've successfully implemented change or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As this role involves engaging with various stakeholders, demonstrate your ability to communicate effectively. Practice articulating complex ideas simply and logically. You might even want to prepare a brief presentation on a relevant topic to showcase your skills during the interview.
✨Research Industry Trends
Stay updated on the latest trends and changes in the insurance industry. Be prepared to discuss how these developments could impact the company and suggest ways to leverage them for competitive advantage. This will highlight your proactive approach and strategic thinking.