Senior Claims Specialist: FINPRO in London

To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first class claims handling service.

Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines. Working closely with the FINPRO Claims Managers, the Head of FINPRO Claims and Head of Third Party Claims to deliver corporate goals whilst promoting LSM’s core values. The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all FINPRO lines (Cyber, PI, FI and D&O), with particular expertise across D&O and FI, to always ensure outstanding customer service.

LSM’s Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required. The FINPRO Claims team handles claims across multiple classes of business including Professional Indemnity, Directors & Officers, Financial Institutions and Cyber/IP.

• Proactively handling a cross section of FINPRO claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file.
• Always follow applicable claims reserving philosophy and claims standards with appropriate referral.
• Liaising closely with relevant stakeholders throughout the life cycle of the claim e.g. the policyholder, broker and co-insurers, actuaries and underwriters.
• Ensuring compliance with best practice, service and communication through system reporting and internal file audits.
• Ensuring compliance with approved panel list including provision of direction to external lawyers and adjusters.
• Working with underwriters and business development managers in order to promote good working practices and relationships with clients.
• Ensure good file maintenance and record keeping.
• Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
• Works with Claims Manager and Head of FINPRO Claims as required.

Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

• Established experience in the London Market in FINPRO classes, with particular emphasis on the D&O and FI classes of business.
• Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
• Knowledge of all relevant regulatory and legal requirements as required.
• The ability to effectively interact with brokers, clients and internal stakeholders is essential.
• Strong verbal, written communication, presentation and organization skills.
• Strong negotiation, analytical and decision‑making skills with experience in large loss reporting.
• Flexible with an understanding of claims in a changing environment to support the efficient operation of the claims team.
• Able to identify, monitor and report on market loss trends.
• Experience in mentoring less experienced members of staff.

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world‑class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee‑led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.