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For Companies At a Glance
- Tasks: Lead research projects and drive customer-centric strategies through data-driven insights.
- Company: A leading global insurer committed to enhancing customer experience.
- Benefits: Supportive environment, career development opportunities, and a focus on inclusivity.
- Why this job: Make a real impact on global customer experience with your analytical skills.
- Qualifications: Strong background in research, insight, and market analysis.
- Other info: Join a dynamic team dedicated to innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading global insurer seeks a Customer Experience and Insight Manager to enhance the Global Customer Experience Strategy through data-driven insights. This role involves overseeing research projects, collaborating across teams, and presenting compelling narratives to drive customer-centric actions.
The ideal candidate will have a strong background in research and insight, excellent analytical skills, and experience in market research.
The position offers a supportive environment focused on career development and inclusivity.
Global CX & Insight Lead in London employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CX & Insight Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream role.
✨Tip Number 2
Show off your research skills! Prepare a mini case study or insight report related to customer experience before your interview. This will not only demonstrate your analytical prowess but also your passion for the role.
✨Tip Number 3
Practice your storytelling! When presenting your insights, make sure you can weave a compelling narrative that highlights the impact of your findings. We want to see how you can drive customer-centric actions with your insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting your career development and inclusivity here at StudySmarter.
We think you need these skills to ace Global CX & Insight Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global CX & Insight Lead role. Highlight your research background and analytical skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell your story! Share how your previous experiences have prepared you for this role and how you can contribute to enhancing our Global Customer Experience Strategy.
Showcase Your Data Skills: Since this role is all about data-driven insights, don’t forget to mention any specific tools or methodologies you’ve used in market research. We love seeing how you’ve turned data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Liberty Specialty Markets
✨Know Your Data
Make sure you brush up on your analytical skills and be ready to discuss how you've used data to drive customer insights in the past. Prepare specific examples of research projects you've led and the impact they had on customer experience.
✨Collaborate Like a Pro
This role involves working across teams, so be prepared to talk about your collaboration experiences. Think of instances where you successfully partnered with others to achieve a common goal, and how you navigated any challenges that arose.
✨Craft Your Narrative
Since presenting compelling narratives is key, practice telling your story. Focus on how you can translate complex data into actionable insights that resonate with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Passion for CX
Demonstrate your enthusiasm for customer experience by sharing your thoughts on current trends in the industry. Be ready to discuss what customer-centric actions you believe are essential for enhancing the global customer experience strategy.
