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- Tasks: Lead global cyber claims operations, ensuring consistency and best practices across regions.
- Company: Join Liberty International Insurance, a leading global insurer focused on people and innovation.
- Benefits: Enjoy a vibrant work culture, flexible hours, and career development opportunities.
- Why this job: Make an impact in a supportive environment while collaborating with diverse teams.
- Qualifications: Experience in project management and data analytics; strong problem-solving skills required.
- Other info: Embrace a culture that values diversity, equity, and inclusion.
The predicted salary is between 48000 - 84000 £ per year.
Country: United Kingdom of Great Britain and Northern Ireland
Creation Date: 19-Jun-2025
Employment Type: Permanent
Employment Type: Full time
Ref #: 1234571713
Description & Requirements
Role Title: Global Cyber Claims Operations Manager
Department: Claims
Team: Claims Operations (US)
Location: UK or US
Type: Permanent
Reporting to: Senior Claims Operations Manager (US)
About the Role:
The Global Cyber Claims Ops Manager will work with the Global Cyber Claims Leader (GCCL) and Liberty International Insurance (LII) regional cyber claim professionals to deliver consistency in claims handling across North America Specialty (NAS) US, NAS Bermuda, LM Canada, LII London, LII Central, LII East, and LII West. They will lead the assessment, design, build, implementation and measurement of best practices, process integrity audits, and portfolios of work of moderate to high complexity. They will also look broadly across the organisation and relevant markets to identify opportunities for improvement in claims handling, owning engagement / collaboration with stakeholders to improve and maintain solutions. They will anticipate the depth and frequency of necessary communications and participate in ongoing planning / prioritization of work
In focus for 2025-26 are efforts related to data integrity, claims reserving, and process/strategy optimization. They will help ensure that the right work is assigned to the right resources, facilitate effective communication of value internally and externally, and drive connectivity with our partners in Actuarial, Underwriting, Risk Engineering Cyber Incident Response vendor management, and local senior claims management.
Key Responsibilities:
- Manage and support projects across various portfolios of work; lead conversations to identify, scope, build, and execute on complex project plans
- Work closely with Claims Strategic Operations, NA Claims Enablement, and Global Cyber Claims to enhance systems, best practices, and processes.
- Design and implement focus audits for claim coding and reserving initiatives.
- Assess gaps in employee experience, skills, and tools, developing recommendations and go-forward solutions.
- Monitor expenses in relation to budget on ULAE and ALAE issues.
- Participate in various internal and external committees and ensure senior management is kept up-to-date
- Collaborate closely with underwriting, risk engineering, business development, MI, and data science to ensure claims data and expertise are properly integrated into those functions.
- Serve as a subject-matter expert on projects or initiatives as needed.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM\’s commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Skills and Experience:
- Demonstrated ability to rapidly absorb, synthesize, and embed technical concepts of higher complexity across claims and partner functions
- Experience in managing cross-functional projects of varying size and complexity related to operations, and process improvement
- Intermediate to advanced use / understanding of analytics and data to form arguments, assess opportunities, measure impact
- Advanced level root cause problem solving skills
- Experience facilitating training workshops, conducting change management activities, and providing clarity around complex, ambiguous problem
About Liberty International Insurance (LII)
Liberty International Insurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
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Global Cyber Claims Operations Manager employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Cyber Claims Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in cyber insurance and claims management. Understanding the current landscape will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and cyber claims sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at Liberty International Insurance.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed cross-functional projects in the past. Highlight your problem-solving skills and ability to work collaboratively, as these are key aspects of the Global Cyber Claims Operations Manager role.
✨Tip Number 4
Research Liberty International Insurance's values and recent initiatives. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Global Cyber Claims Operations Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Global Cyber Claims Operations Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing cross-functional projects and your ability to work with data analytics. Use specific examples that demonstrate your problem-solving skills and project management capabilities.
Showcase Your Skills: Make sure to highlight your intermediate to advanced understanding of analytics and data. Discuss any relevant training workshops you've facilitated or change management activities you've led, as these are crucial for the role.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses how your values align with Liberty International Insurance's commitment to diversity, equity, and inclusion. Mention your understanding of regulatory requirements and your proactive approach to compliance.
How to prepare for a job interview at Liberty Specialty Markets
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of the Global Cyber Claims Operations Manager. Familiarise yourself with the key areas such as claims handling consistency, data integrity, and process optimisation to demonstrate your knowledge and enthusiasm.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing cross-functional projects. Highlight specific examples where you've led complex initiatives, focusing on your ability to scope, build, and execute project plans effectively.
✨Demonstrate Analytical Proficiency
Since the role requires an intermediate to advanced understanding of analytics, come ready to discuss how you've used data to inform decisions and measure impact in previous roles. This will show your capability to assess opportunities and drive improvements.
✨Emphasise Collaboration and Communication
The position involves working closely with various teams, so be ready to share examples of how you've successfully collaborated with different stakeholders. Discuss your approach to facilitating training workshops and managing change, as these skills are crucial for the role.
