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- Tasks: Lead global cyber claims projects and improve operational effectiveness.
- Company: Join Liberty Specialty Markets, a leading global insurer focused on people and innovation.
- Benefits: Enjoy a vibrant, inclusive environment with flexible working options and career development opportunities.
- Why this job: Make an impact in a supportive culture that values diversity and collaboration.
- Qualifications: Experience in (re)insurance operations and strong analytical skills required.
- Other info: This is a permanent role based in London, UK.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Role Title: Global Cyber Claims Operations Manager
Department: Claims
Team: Claims Strategic Operations
Location: London, UK
Type: Permanent
About the Role:
The Global Cyber Claims Operations Manager will collaborate with the Global Cyber Claims Leader and regional cyber claims teams across North America, Canada, Bermuda, and Liberty International Insurance regions to drive consistency and excellence in cyber claims handling. You will lead projects and initiatives aimed at improving claims reserving accuracy, data integrity, process optimization, and overall claims operational effectiveness.
This role requires strong cross-functional collaboration with underwriting, actuarial, risk engineering, vendor management, and data science teams to integrate claims expertise into broader organizational strategies.
Key Responsibilities:
• Lead complex projects to design, implement, and monitor improvements in claims processes, data quality, and reserving practices.
• Develop and execute focused audits to ensure claims coding accuracy and adherence to best practices.
• Analyze operational gaps in skills, tools, and workflows; propose and implement targeted solutions.
• Manage resource allocation to ensure the right work is assigned to appropriate teams and control operational expenses within budget.
• Facilitate training sessions and lead change management efforts to support new initiatives and process adoption.
• Maintain controls for and compliance with regulatory requirements, upholding Liberty\’s values of integrity and customer focus.
• Communicate regularly with senior management and key stakeholders to provide updates on project progress and operational performance.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM\’s commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Skills and Experience:
• Knowledge of (re)insurance operations management in complex global operating models
• Demonstrated success managing cross-functional projects and process improvement initiatives.
• Strong analytical skills with proficiency in data analysis tools to interpret data and drive decision-making.
• Advanced root cause problem-solving abilities.
• Excellent communication skills, capable of engaging technical and non-technical audiences.
• Experience in facilitating and leading change in complex, global environments.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
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Global Cyber Claims Operations Manager employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Cyber Claims Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in cyber insurance and claims management. Understanding the current landscape will not only help you in interviews but also demonstrate your commitment to staying informed about industry developments.
✨Tip Number 2
Network with professionals in the insurance and cyber claims sectors. Attend relevant industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of cross-functional projects you've managed. Highlighting your experience in leading teams across different departments will showcase your ability to drive collaboration, a key aspect of this role.
✨Tip Number 4
Brush up on your data analysis skills, as proficiency in this area is crucial for the role. Consider taking a short course or using online resources to enhance your abilities, which will make you a more attractive candidate.
We think you need these skills to ace Global Cyber Claims Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Global Cyber Claims Operations Manager position. Tailor your application to highlight relevant experience in claims operations management and cross-functional project leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with (re)insurance operations, data analysis, and process improvement initiatives. Use specific examples that demonstrate your analytical skills and problem-solving abilities.
Showcase Communication Skills: Since the role requires excellent communication skills, ensure your application reflects your ability to engage both technical and non-technical audiences. Consider including examples of how you've successfully communicated complex information in previous roles.
Tailor Your Cover Letter: Craft a compelling cover letter that connects your background to the key responsibilities outlined in the job description. Mention your commitment to compliance and integrity, aligning with Liberty's values, and express your enthusiasm for contributing to their mission.
How to prepare for a job interview at Liberty Specialty Markets
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Global Cyber Claims Operations Manager role entails. Familiarise yourself with the key responsibilities and required skills, especially around claims processes, data integrity, and cross-functional collaboration.
✨Prepare for Scenario-Based Questions
Expect to be asked about your experience managing complex projects and improving processes. Prepare specific examples that demonstrate your analytical skills and problem-solving abilities, particularly in a global context.
✨Showcase Your Communication Skills
Since this role involves engaging with both technical and non-technical audiences, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, as effective communication is key in this position.
✨Demonstrate Your Commitment to Compliance
Given the importance of regulatory requirements in this role, be prepared to discuss how you have ensured compliance in past positions. Highlight your understanding of relevant regulations and your proactive approach to maintaining standards.
