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- Tasks: Handle and resolve FINPRO claims efficiently from start to finish.
- Company: Join Liberty Specialty Markets, a leading global insurer with a focus on people and innovation.
- Benefits: Enjoy a vibrant work environment, career development, and flexible working options.
- Why this job: Be part of a supportive culture that values diversity and promotes work-life balance.
- Qualifications: ACII qualified or working towards it, with extensive London Market experience required.
- Other info: Opportunity to work closely with industry experts and develop your claims handling skills.
The predicted salary is between 43200 - 72000 £ per year.
Country: United Kingdom of Great Britain and Northern Ireland
Creation Date: 13-Aug-2025
Employment Type: Permanent
Employment Type: Full time
Ref #: 1234571799
Description & Requirements
Role Title:FINPRO Claims Specialist
Department: Claims
Division: FINPRO
Location: London
Type: Permanent
About the Role:
- To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first class claims handling service.
- Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.
- Working closely with the FINPRO Claims Managers, the Head of FINPRO Claims and Head of Third Party Claims to deliver corporate goals whilst promoting LSM’s core values.The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all FINPRO lines (Cyber, PI, FI and D&O) to ensure outstanding customer service at all times.
About the Department & Team:
- LSM’s Claims department handle claims through all stages from initial notification to conclusion including; analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.
- The FINPRO Claims team handles claims across multiple classes of business including Professional Indemnity, Directors & Officers, Financial Institutions and Cyber/IP.
Key Responsibilities:
- Proactively handling of a cross section of FINPRO claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file
- Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral
- Liaising closely with relevant stakeholders throughout the life cycle of the claim.For example the policyholder, broker and co-insurers, actuaries and underwriters.
- Ensuring compliance with best practice, service and communication through system reporting and internal file audits
- Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters
- Working with underwriters and business development managers in order promote good working practices and relationships with clients.
- Ensure good file maintenance and record keeping
- Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
- Works with Claims Manager and Head of FINPRO Claims as required.
Skills and Experience:
- ACII qualified or working towards
- Extensive experience in the London Market in relevant classes
- Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Knowledge of law and insurance regulations in various jurisdictions.
- The ability to effectively interact with brokers and internal departments is essential.
- Good verbal, written communication and organization skills.
- Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team
- Ability to decide the complexity of claims on prescribed rules.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
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FINPRO Senior Claims Specialist employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FINPRO Senior Claims Specialist
✨Tip Number 1
Familiarise yourself with the specific claims handling processes and guidelines used in the FINPRO sector. Understanding the nuances of Professional Indemnity, Directors & Officers, Financial Institutions, and Cyber claims will give you an edge during interviews.
✨Tip Number 2
Network with professionals already working in the London Market, especially those in claims roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help your application stand out.
✨Tip Number 3
Demonstrate your knowledge of compliance and best practices in claims handling during your discussions. Being able to articulate how you would ensure adherence to the Claims Charter and Code of Conduct can showcase your commitment to excellence.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management, particularly how you've liaised with brokers, policyholders, and co-insurers in past roles. Highlighting your communication skills and ability to maintain relationships will be crucial for this position.
We think you need these skills to ace FINPRO Senior Claims Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the FINPRO Senior Claims Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in claims handling, particularly within the London Market. Mention any specific cases or projects that demonstrate your expertise in Professional Indemnity, Directors & Officers, Financial Institutions, and Cyber/IP.
Showcase Your Qualifications: If you are ACII qualified or working towards it, make sure to highlight this prominently in your application. Include any additional certifications or training that relate to claims handling and insurance regulations.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of Liberty Specialty Markets' values, such as 'Put People First'. Discuss how your skills and experiences align with their mission to deliver excellent client service and promote diversity and inclusion.
How to prepare for a job interview at Liberty Specialty Markets
✨Understand the Claims Process
Familiarise yourself with the entire claims process, especially within the FINPRO sector. Be prepared to discuss how you would handle claims from initial notification to closure, and demonstrate your understanding of coverage, liability, and quantum.
✨Showcase Your Technical Knowledge
Highlight your technical expertise in claims handling, particularly in areas like Cyber, Professional Indemnity, and Directors & Officers. Be ready to provide examples of how you've applied this knowledge in previous roles.
✨Emphasise Communication Skills
Since liaising with various stakeholders is crucial, practice articulating your thoughts clearly. Prepare to discuss how you’ve effectively communicated with brokers, clients, and internal teams in past experiences.
✨Demonstrate Adaptability
The role requires a flexible approach to changing environments. Share examples of how you've successfully adapted to new challenges or changes in processes, showcasing your ability to thrive in dynamic situations.
