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For Companies At a Glance
- Tasks: Support the ECS team in delivering efficient platform and database services.
- Company: Join a leading tech firm focused on innovative digital solutions.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Other info: Dynamic team environment with excellent career advancement potential.
- Why this job: Make a real impact in cloud services while enhancing your skills.
- Qualifications: Experience in IT operations and compliance; strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London
Type: Permanent
About the Role
As an Engineering & Cloud Services Operations Analyst you will support the Engineering & Cloud Services (ECS) team to deliver compliant, resilient and efficient platform and database services. Reporting to the ECS Services Team Lead, you will help maintain compliance with regulatory and internal frameworks (including DORA and IT controls), support audit activities, participate in incident management and supplier liaison, and contribute to service improvement and automation workstreams.
About the Department & Team
GRS International (GRSI) COO and CIO functions are co accountable to deliver and run Digital Capability and services across GRSI Brands (LSM and LMRe) and regions. GRSI works closely with Global Risk Solutions (GRS) technology teams to deliver innovative solutions and capabilities that leverage our technical expertise, business understanding and partnerships to enable market‑leading performance world-wide. The GRSI TSM report to GRSI CIO and are accountable for Service and Engineering Excellence delivering a range of services such as Digital Workplace, Cloud & Engineer Services for bespoke LSM and LMRe Applications and Services.
Key Responsibilities
- Support compliance and control activities for DORA, IT controls and related regulatory or internal frameworks; prepare and maintain evidence and documentation for audits.
- Assist with coordination of internal and external audits: gather artifacts, respond to auditor queries and track remediation actions.
- Participate in incident management: assist with triage, investigation, remediation coordination and post‑incident reviews.
- Monitor service health and SLAs; create and maintain operational dashboards, produce reports and elevate trends, risks or recurring issues to the Lead.
- Act as a first‑line liaison with suppliers (e.g., GDS DBA Managed Services, tooling vendors) to track deliverables, SLA performance and vendor action items.
- Contribute to service roadmap and automation initiatives: document processes, validate automations, and maintain runbooks and standard operating procedures.
- Maintain accurate operational and compliance documentation, configuration records and change logs.
- Collaborate with cross‑functional teams (infrastructure, applications, security, risk, delivery) to support deployments, assurance activities and change processes.
Skills and Experience
- Experience in technical operations, IT service management, IT compliance support, database support or a related role.
- Practical understanding of IT compliance and controls; familiarity with DORA or equivalent regulatory frameworks is desirable.
- Experience supporting audits, evidence collection and remediation tracking, or experience working in regulated environments.
- Exposure to incident management and service monitoring processes/tools.
- Strong communication skills and ability to work with both technical and non‑technical stakeholders.
- Attention to detail with strong organisational skills and a proactive mindset for identifying problems and driving process improvements.
- Keeps stakeholders informed with regular, clear updates, works effectively in ambiguous or regulated environments, and is comfortable following change control processes.
- Familiarity with monitoring, ITSM, ticketing, and documentation tools e.g., ServiceNow, Datadog, Azure Monitor, Splunk, Confluence, Jira.
Preferred (Nice-to-Have) Skills
- Experience with or exposure to cloud platforms (Azure/AWS).
- Knowledge of ITIL practices, change management and Agile ways of working.
- Certifications such as ITIL Foundation, cloud certifications (Azure/AWS) or compliance/security credentials.
Engineering & Cloud Services - Operations Analyst employer: Liberty Specialty Markets
Contact Detail:
Liberty Specialty Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering & Cloud Services - Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their needs, especially in compliance and service improvement.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine when discussing your experience in IT operations and incident management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Engineering & Cloud Services - Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Analyst. Highlight your experience in IT compliance, incident management, and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Engineering & Cloud Services team and how you can contribute to our goals. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Liberty Specialty Markets
✨Know Your Compliance Stuff
Make sure you brush up on DORA and IT compliance frameworks before the interview. Being able to discuss how these regulations impact operations will show that you're not just familiar with the terms, but you understand their significance in the role.
✨Showcase Your Incident Management Skills
Prepare examples from your past experiences where you've successfully managed incidents or contributed to service monitoring. Highlighting your proactive approach and problem-solving skills will resonate well with the interviewers.
✨Familiarise Yourself with Tools
Get comfortable with tools mentioned in the job description like ServiceNow, Datadog, and Azure Monitor. If you can speak confidently about how you've used similar tools in the past, it’ll give you an edge over other candidates.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. The ability to communicate effectively with both technical and non-technical stakeholders is crucial for this role, so be ready to demonstrate that skill during your interview.