Director Of Operations - UK & MENA

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Role Title: Director of Operations LII UK & MENA

Division: Operations – COO UK & MENA

Location: London, UK

Type: Full-Time

About the Role:

The Director of Operations for UK & MENA is a leadership role, responsible for overseeing and optimizing insurance operations across the UK and MENA regions. This role will directly support the COO and will involve managing the UW Support Teams for UK and MENA, the Operational Excellence Team as well as the Optimisation Team. The successful candidate will drive operational excellence, streamline processes, and act as a key influencer at the executive level, fostering a culture of continuous improvement and excellence.

Key Responsibilities:

Operational Leadership:

• Lead the Underwriting Support Team, ensuring the team meet performance metrics and compliance standards across the UK & MENA regions.
• Lead the Training & Development team to design, implement, and continuously enhance training programs that elevate operational proficiency.
• Guide the Optimization team in identifying and implementing process improvements and enhancing efficiencies across the operational landscape.
• Collaborate closely with other Operational Leaders to align team goals with broader company objectives, ensuring a seamless approach to operational support across all business units.
• Represent Operations in committees both internally and externally
• Keep abreast of, and understand the impact of, market processes and initiatives that potentially could impact the business\’ operations

Strategic Influence & Executive Engagement:

• Engage with the Executive Team to influence and shape the operational strategy, providing insights and recommendations to support high-level decision-making.
• Serve as a trusted advisor to the COO and other senior executives, presenting data-driven insights and operational performance updates.
• Cultivate strong relationships with executive stakeholders, leveraging influence to drive operational priorities and secure buy-in on strategic initiatives.
• Provide backup support for the COO as needed, ensuring operational continuity and effective management
• Support the Office of Operations as they deliver initiatives across LII and GRS as required

Project Sponsorship:

• Act as a sponsor and leader for key operational projects across the UK & MENA regions, aligning resources, setting clear goals, and ensuring successful project delivery.
• Oversee project timelines, budgets, and KPIs, addressing challenges as they arise to keep initiatives on track and within scope.
• Champion a culture of innovation by promoting and supporting new initiatives that improve efficiency, enhance customer experience, and drive operational excellence.

Team Development & Leadership:

• Provide mentorship and guidance to direct reports, fostering a culture of collaboration, accountability, and professional growth.
• Support team leaders in talent acquisition, training, and performance management to build a high-performing, agile, and resilient operations team.
• Lead by example, promoting a customer-centric, results-driven ethos across all levels of the operations function.

Continuous Improvement & Optimization:

• Work closely with the LII Operational Excellence Leader to drive consistency in the operating framework across LII.
• Drive continuous improvement efforts across the business ensuring processes are scalable, compliant, and adaptable to changing business needs.
• Identify opportunities for automation, process simplification, and enhanced data utilization to improve operational efficiency and productivity.
• Monitor key performance metrics, analyse trends, and implement corrective actions to ensure operations meet or exceed performance targets.

Skills and Experience Required

• Communicating effectively; negotiation; influencing others; focusing on service; executing excellence; planning and organizing work; and achieving results.
• Demonstrable experience in management and leadership in prior roles
• Strong presentation skills and an ability to facilitate and build consensus.
• Excellent time management and delegation skills
• High performing, self-driven team player with a willingness to be flexible and take on additional responsibilities depending on the needs of the business.
• Demonstrated ability to foster collaborative relationships and effectively work as part of a broader global / organisational team.
• Ability to smoothly and rapidly adapt strategies and enact mid-course changes to achieve favourable business results
• Skills required include analysing and problem solving; adaptability; decision making, building relationships; working effectively with others.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why \”Put People First\” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.

• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.

• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.

• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

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