Delegated Authority Account Manager

We are looking for a proficient and dynamic individual who ideally has an understanding of the delegated authority landscape, to join our team and be responsible for the ongoing management of our delegated authority arrangements. The role requires a diligent, organised, and detail-oriented individual, who can manage a varied workload, and proactively engage and build relationships with key stakeholders to ensure processes and timelines are adhered to. Candidates may bring experience from a variety of backgrounds, including insurance, technology, data, or AI-enabled business functions. We welcome individuals with a strong interest in applying technology and emerging AI tools to improve processes, reporting, data analysis, and stakeholder engagement. The successful candidate will be encouraged to contribute ideas that enhance operational efficiency and support the continued evolution of the Delegated Authority Management function.

Key Responsibilities

• Working under moderate direct supervision, execute the LSM due diligence, external audit processes and Lloyd’s approval processes for delegated authority relationships. This includes the review of binding authority documentation and ensuring compliance with LSM’s risk and compliance frameworks before the line is underwritten.
• Work with Underwriting, Claims, Compliance, and other key stakeholders to ensure LSM delegated authority processes are fully understood and adopted, escalating queries when required.
• Maintain a database of all current lead and follow binding authority contracts and DCAs, and ensure records are properly recorded on IT systems.
• Maintain records of all due diligence and audit activity and follow up requirements, including on relevant IT systems.
• Record breaches and track mitigating action.
• Monitor and review of Lloyd’s DCOM records for all lead binding authority agreements.
• Contribute to the review and design of Delegated Authority Management policies and procedures and contribute to cross-team projects on behalf of Delegated Authority Management.
• Analyse Coverholder MI and report findings and trends back through the required channels.
• Provide reporting updates for various audiences, primarily for LSM’s Delegated Authority Forum.
• Represent the Delegated Authority Management Team at both internal and external meetings where required, e.g. divisional underwriting meetings, market meetings etc.
• Support the identification and implementation of opportunities to improve Delegated Authority Management processes through the use of technology, automation and AI-enabled tools, including contributing to the development and testing of AI assistants to enhance operational efficiency and stakeholder experience.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity.
• Understand your responsibilities relating to all regulatory and internal requirements, and proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience

• Previous experience working in a Delegated Authority Management Team is desirable but not essential.
• The ability to work under limited supervision and escalate queries as required.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and present findings to stakeholders.
• Ideally, a good understanding of digital technologies and emerging AI tools, with an interest in how they can be applied to improve business processes and operational efficiency.
• Curiosity and willingness to learn new technologies, including AI assistants and automation tools, and help identify opportunities for their effective use within the business.
• Excellent attention to detail combined with a proactive and continuous improvement mindset.
• Working knowledge of relevant regulatory developments in the field.
• Experience in stakeholder management and working with different departments to ensure adherence to processes and procedures.