Liberty Specialty Markets, London, seeks a Customer Outcomes Analyst to adapt and implement its Conduct Risk and Complaints framework in line with FCA Consumer Duty and Product Governance. You will work with Underwriters, Compliance, Claims, TPAs and delegated authority teams to embed robust controls across the business.
In this role you will maintain conduct risk KRIs, prepare MI for the Board and committees, and provide expert guidance on conduct-related matters to drive good customer
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Customer Outcomes & Conduct Risk Analyst employer: Liberty Specialty Markets
Liberty Specialty Markets is an exceptional employer, offering a vibrant and inclusive work environment in the heart of London. With a strong commitment to employee development and a culture that prioritises work-life balance, you will have the opportunity to shape a pioneering portfolio strategy while collaborating with a diverse team. As a founding member of the autofollow team, you will not only influence the direction of the business but also enjoy clear pathways for career advancement in a rapidly evolving market.
